Shalonda Fisher

Determine on going eligibility of clients of multiple public assistance programs.

Conducted interviews and reviewed and verified information on clients status with respect to the program requirements.

Perform data entry, retrieve information from and employ other keyboard skills with multiple county and state computer systems (Maxis,MMIS,Mets,MEC2 and Outlook),

Planned and prepared work schedules for 50 employees to assign employees to specific duties.

Engaged team members and improved performance by daily updates and conducting regular meetings to obtain feedback and covey new policies.

Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

Onboarded new employees with training and new hire documentation.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed filing system, entered data and completed other clerical tasks.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and maintained databases to track and record customer data.