Natasha Avent
Saint Paul,MN
Summary
Reliable employee seeking Service Center Navigator position. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Financial Worker 1
Ramsey County - Department Of Human Services
Saint Paul, MN
01.2022 - Current
- To serve new, current, and previous participants of SNAP, healthcare, and information for various public assistance programs.
- Determine eligibility benefits based on participant's status adhering to program requirements.
- Evaluate eligibility for various programs by conducting interviews, reviews, verifying information, determining eligibility, eligibility amounts by benefit.
- Support participants by being the central point of contact for all programs and services.
- To continue ongoing training with policy and procedures in multiple capacities.
- Performing data entry, navigating county and state computer systems, such as MAXIS, MMIS, SIR, Cafe', LF, Outlook, Adobe Sign, PRISM, and SMI.
Sales Associate
Banana Republic
Roseville, MN
11.2007 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Clerk Typist III
Ramsey County - Department Of Human Services
Saint Paul, MN
06.2019 - 11.2019
- Provided quality clerical support through data entry, document management, email correspondence, overseeing the operation of office equipment.
- Engage with residents/clients, visitors friendly and professional manner in person or by phone.
- Knowledge of how to navigate multiple agency program systems to provide client/resident updates, needs for case status, Financial Workers, and appropriate contacts.
- Assisting recipients of diverse cultures with completing applications through language line and in-house interpreters.
- Assisting in any additional FAS task upon request.
Service Center Navigator
Ramsey County - Department Of Human Services
Saint Paul, MN
12.2018 - 05.2019
- Assist residents/clients with accessing and completing forms.
- Assist clients/residents with using computers, or fax and copy machines.
- Ensure resident/client monitoring and tracking compliance by adhering to documentation standards.
- Provide general information and assistance via MAXIS, MMIS inquiry only, Cafe and Laserfiche.
- Provide problem-solving consultation to residents/clients, co-workers, service providers, and other agencies.
Education
Associate of Science - Business Administration
St. Paul Community College
Saint Paul, MNMedical Assistant
West Tennessee Business College
Jackson, TN05.1999
Skills
- Customer engagement
- Excellent Communication
- Decision Making
- Self-Motivated
- Problem-Solving
- Analytical and Critical Thinking
Timeline
Financial Worker 1
Ramsey County - Department Of Human Services
01.2022 - Current
Clerk Typist III
Ramsey County - Department Of Human Services
06.2019 - 11.2019
Service Center Navigator
Ramsey County - Department Of Human Services
12.2018 - 05.2019
Sales Associate
Banana Republic
11.2007 - Current
Associate of Science - Business Administration
St. Paul Community College
Medical Assistant
West Tennessee Business College