Summary
Overview
Work History
Education
Skills
Timeline
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Shalonda Holloman

Skillman ,NJ

Summary

Motivated and results-driven retail supervisor with over 10 years of experience leading high-performing teams in fast-paced, customer-focused environments. Proven expertise in managing daily operations, resolving customer concerns, training staff, and driving store success. Known for strong leadership, attention to detail, and a commitment to delivering excellent service and operational efficiency.

Overview

12
12
years of professional experience

Work History

Shift Supervisor

CVS
07.2022 - Current
  • Supervise daily store operations and front-end staff to ensure efficiency and customer satisfaction.
  • Manage cash handling, register operations, and store opening/closing procedures.
  • Assist with employee scheduling, training, and inventory control.
  • Address customer issues professionally and ensure a clean, organized retail environment.

Customer Service Representative

ShopRite Supermarkets
01.2021 - 07.2023
  • Handled refunds, lottery transactions, and customer complaints with professionalism.
  • Managed incoming calls and customer inquiries.
  • Coordinated tobacco product orders and ensured regulatory compliance.
  • Maintained a positive shopping environment and upheld service standards.

Store Manager

Dollar General
06.2018 - 04.2020
  • Directed all aspects of store operations, including cash handling, banking, and team supervision.
  • Recruited, trained, and scheduled employees to meet business needs.
  • Monitored inventory levels and conducted vendor check-ins.
  • Maintained sales performance and ensured customer satisfaction.

Store Manager

Family Dollar
07.2013 - 06.2018
  • Oversaw store operations, payroll, and inventory control.
  • Managed hiring, training, and performance evaluation of staff.
  • Processed deposits and upheld loss prevention protocols.
  • Delivered excellent customer service and streamlined vendor processes.

Education

High School Diploma -

Shiloh High School
Snellville, GA

Skills

  • Retail Supervision & Team Leadership
  • Cash Handling & Bank Deposits
  • Employee Scheduling & Training
  • Customer Service & Conflict Resolution
  • Inventory Management & Stock Replenishment
  • Vendor Coordination & Compliance
  • Loss Prevention & Store Safety
  • Point-of-Sale (POS) System Operations
  • Merchandising & Planogram Execution
  • Strong Communication & Problem-Solving

Timeline

Shift Supervisor

CVS
07.2022 - Current

Customer Service Representative

ShopRite Supermarkets
01.2021 - 07.2023

Store Manager

Dollar General
06.2018 - 04.2020

Store Manager

Family Dollar
07.2013 - 06.2018

High School Diploma -

Shiloh High School

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Shalonda Holloman