SHALONDA JACKSON
Minneapolis,MN
Summary
Dynamic and results-driven healthcare professional seeking a Director-level position to leverage extensive experience in radiology management, staff leadership, and process improvement. Committed to delivering exceptional patient care and fostering a collaborative team environment.
Overview
19
19
years of professional experience
Work History
Radiology Supervisor - Radiology Manager
Allina Health Mercy/Unity Hospital
Fridley/Coon Rapids, MN
11.2020 - Current
- Oversee daily operations of the radiology department, ensuring optimal staffing and resource allocation
- Develop and implement staffing models to meet operational needs and budget constraints
- Address and resolve issues impacting service provision through collaboration with multidisciplinary teams
- Enhance patient experience by managing scheduling, reducing wait times, and improving communication
- Lead process improvement initiatives and evaluate new equipment and software for quality assurance
- Update and develop policies and protocols to support new programs and regulatory compliance.
Radiology Supervisor/General Radiologic Technologist
Park Nicollet/Health Partners
Maple Grove, MN
01.2019 - 11.2020
- Directed day-to-day operations across six locations, ensuring compliance with state and federal regulations
- Recruited, trained, and developed staff, reducing turnover through engagement and professional development
- Conducted annual performance evaluations and facilitated continuing education opportunities
- Managed departmental goals and collaborated with management to enhance service delivery.
Radiology Supervisor/General/IR/CT Radiologic Technologist, Ambulatory Health Unit Coordinator
Children’s Hospital
Minneapolis, MN
06.2009 - 01.2019
- Supervised radiology department operations, including compliance with MDH and Joint Commission inspections
- Recruited and trained staff, developed annual goals, and served as a liaison between management and staff
- Coordinated with multidisciplinary teams to ensure high-quality patient care and operational efficiency
- Performed computed tomography (CT) and X-ray exams under the order of licensed medical practitioners (Level 1 experience with 64-slice Toshiba)
- Assisted physicians and radiologists with required radiology exams and procedures
- Utilized information systems (EHR, PACS, Cerner, EPIC) to document and communicate clinical data
- Ensured equipment and rooms were in proper working condition and troubleshot malfunctioning equipment.
Mammography Technologist/Radiology Technologist
Piper Breast Center (Allina)
Minneapolis, MN
03.2013 - 08.2014
- Conducted diagnostic breast imaging (screening)
- Prepared patients for procedures and utilized medical terminology
- Applied knowledge of breast anatomy and MQSA standards.
Flight Attendant
Continental Airlines
Newark, NJ
12.2005 - 01.2012
- Provided exceptional customer service and ensured in-flight safety
- Trained in flight emergency procedures, plane evacuation, CPR, administering oxygen, first aid, AED, and rescue breathing.
Education
Bachelor of Arts in Healthcare Management -
Ottawa University
Kansas05.2022
Graduate of Radiology Technologist Program - AAS ARRT -
Argosy University
Eagan, MNSkills
- Staff Management & Leadership
- Team Building & Relationship Management
- Strategic Decision Making
- Regulatory Compliance (Joint Commission, CMS, MDH)
- Process Improvement & Quality Assurance
- Exceptional Communication Skills
- Radiation safety
- Recruitment and hiring
- Operations Management
- Disaster management planning
Timeline
Radiology Supervisor - Radiology Manager
Allina Health Mercy/Unity Hospital
11.2020 - Current
Radiology Supervisor/General Radiologic Technologist
Park Nicollet/Health Partners
01.2019 - 11.2020
Mammography Technologist/Radiology Technologist
Piper Breast Center (Allina)
03.2013 - 08.2014
Radiology Supervisor/General/IR/CT Radiologic Technologist, Ambulatory Health Unit Coordinator
Children’s Hospital
06.2009 - 01.2019
Flight Attendant
Continental Airlines
12.2005 - 01.2012
Bachelor of Arts in Healthcare Management -
Ottawa University
Graduate of Radiology Technologist Program - AAS ARRT -
Argosy University
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