Summary
Overview
Work History
Education
Skills
Timeline
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SHALONDA JACKSON

Minneapolis,MN

Summary

Dynamic and results-driven healthcare professional seeking a Director-level position to leverage extensive experience in radiology management, staff leadership, and process improvement. Committed to delivering exceptional patient care and fostering a collaborative team environment.

Overview

19
19
years of professional experience

Work History

Radiology Supervisor - Radiology Manager

Allina Health Mercy/Unity Hospital
Fridley/Coon Rapids, MN
11.2020 - Current
  • Oversee daily operations of the radiology department, ensuring optimal staffing and resource allocation
  • Develop and implement staffing models to meet operational needs and budget constraints
  • Address and resolve issues impacting service provision through collaboration with multidisciplinary teams
  • Enhance patient experience by managing scheduling, reducing wait times, and improving communication
  • Lead process improvement initiatives and evaluate new equipment and software for quality assurance
  • Update and develop policies and protocols to support new programs and regulatory compliance.

Radiology Supervisor/General Radiologic Technologist

Park Nicollet/Health Partners
Maple Grove, MN
01.2019 - 11.2020
  • Directed day-to-day operations across six locations, ensuring compliance with state and federal regulations
  • Recruited, trained, and developed staff, reducing turnover through engagement and professional development
  • Conducted annual performance evaluations and facilitated continuing education opportunities
  • Managed departmental goals and collaborated with management to enhance service delivery.

Radiology Supervisor/General/IR/CT Radiologic Technologist, Ambulatory Health Unit Coordinator

Children’s Hospital
Minneapolis, MN
06.2009 - 01.2019
  • Supervised radiology department operations, including compliance with MDH and Joint Commission inspections
  • Recruited and trained staff, developed annual goals, and served as a liaison between management and staff
  • Coordinated with multidisciplinary teams to ensure high-quality patient care and operational efficiency
  • Performed computed tomography (CT) and X-ray exams under the order of licensed medical practitioners (Level 1 experience with 64-slice Toshiba)
  • Assisted physicians and radiologists with required radiology exams and procedures
  • Utilized information systems (EHR, PACS, Cerner, EPIC) to document and communicate clinical data
  • Ensured equipment and rooms were in proper working condition and troubleshot malfunctioning equipment.

Mammography Technologist/Radiology Technologist

Piper Breast Center (Allina)
Minneapolis, MN
03.2013 - 08.2014
  • Conducted diagnostic breast imaging (screening)
  • Prepared patients for procedures and utilized medical terminology
  • Applied knowledge of breast anatomy and MQSA standards.

Flight Attendant

Continental Airlines
Newark, NJ
12.2005 - 01.2012
  • Provided exceptional customer service and ensured in-flight safety
  • Trained in flight emergency procedures, plane evacuation, CPR, administering oxygen, first aid, AED, and rescue breathing.

Education

Bachelor of Arts in Healthcare Management -

Ottawa University
Kansas
05.2022

Graduate of Radiology Technologist Program - AAS ARRT -

Argosy University
Eagan, MN

Skills

  • Staff Management & Leadership
  • Team Building & Relationship Management
  • Strategic Decision Making
  • Regulatory Compliance (Joint Commission, CMS, MDH)
  • Process Improvement & Quality Assurance
  • Exceptional Communication Skills
  • Radiation safety
  • Recruitment and hiring
  • Operations Management
  • Disaster management planning

Timeline

Radiology Supervisor - Radiology Manager

Allina Health Mercy/Unity Hospital
11.2020 - Current

Radiology Supervisor/General Radiologic Technologist

Park Nicollet/Health Partners
01.2019 - 11.2020

Mammography Technologist/Radiology Technologist

Piper Breast Center (Allina)
03.2013 - 08.2014

Radiology Supervisor/General/IR/CT Radiologic Technologist, Ambulatory Health Unit Coordinator

Children’s Hospital
06.2009 - 01.2019

Flight Attendant

Continental Airlines
12.2005 - 01.2012

Bachelor of Arts in Healthcare Management -

Ottawa University

Graduate of Radiology Technologist Program - AAS ARRT -

Argosy University

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SHALONDA JACKSON