Shalonda Johnson
West Palm Beach
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
St.marys Medical Center
06.2020 - 05.2024
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Coordinated communication between departments, streamlining information flow and enhancing collaboration.
- Implemented an electronic filing system, improving document retrieval speed and accuracy.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Corresponded with clients through email, telephone, or postal mail.
Customer Service Manager
Wendy’s
03.2015 - 01.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Housekeeper
Red Roof Inn Plus
09.2016 - 04.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Education
GED -
Palm Beach Gardens High
Palm Beach Gardens, FL05-2006
Skills
- Point of sale systems
- Employee management
- Complaint escalation
- Complaint handling
Timeline
Front Desk Receptionist
St.marys Medical Center
06.2020 - 05.2024
Housekeeper
Red Roof Inn Plus
09.2016 - 04.2019
Customer Service Manager
Wendy’s
03.2015 - 01.2020
GED -
Palm Beach Gardens High