Shalonda Lashea Cheatham

Results-driven healthcare professional with over years of experience in clinical administration, customer service, and team coordination. Proven ability to lead, mentor, and supervise teams to meet organizational goals. Skilled in setting priorities, resolving operational challenges, and improving workflow efficiency. Seeking to leverage leadership and coordination skills in a supervisory role to drive excellence in healthcare delivery at UnitedHealthcare.

Clinical administration professional with extensive experience in coordinating patient services and handling administrative tasks. Proven ability to manage schedules, streamline processes, and support clinical teams. Known for strong collaboration, reliability, and adaptability to changing needs, with expertise in medical terminology and administrative software.

• NPS Champion
• Level 3 M&R Professional
• High Performing Team
• First Level Leadership Academy

• - Trained and mentored new hires, improving onboarding efficiency and team performance.
• - Coordinated daily workflows and task assignments to ensure timely completion of member assessments.
• - Led team huddles to align on priorities, resolve issues, and share best practices.
• - Identified and resolved scheduling conflicts, improving member satisfaction.
• - Collaborated with cross-functional teams to implement new care coordination workflows.