Shalonda Lewis
Summary
Enthusiastic Customer Service Representative who is motivated to work with customers in the most efficient and effective manner. Friendly, adaptable, and collaborative professional who is also able to devise satisfying solutions to complex problems.
Resourceful Guest Service Manager known for productivity and efficiency in task completion. Specialize in customer service management, operational oversight, and conflict resolution. Excel in communication, leadership, and adaptability to ensure guest satisfaction and team harmony. Possess ability to thrive in fast-paced environments, making quick decisions that enhance guest experience and operational success.
Overview
28
28
years of professional experience
Work History
Guess Service Manager
IGA
Augusta
01.2015 - Current
- Greet customers with enthusiasm.
- Follow standard operating procedures in accepting payments from customers.
- Supervise Lottery, Western Union, and Money Transactions.
- Help to train Bookkeeper assistants.
- Organize and prepare daily deposits.
- Count cashiers till and supervise the front end.
- Managed daily guest service operations to ensure customer satisfaction.
- Trained staff on best practices for exceptional guest interactions.
- Resolved guest complaints promptly to maintain a positive shopping experience.
- Coordinated schedules and assignments for team members effectively.
- Implemented store policies to enhance service quality and compliance.
- Oversaw inventory management to support product availability for customers.
- Collaborated with departments to improve overall guest service strategies.
- Prepared weekly schedules for all guest service personnel.
- Implemented new processes and systems to enhance the overall customer experience.
- Assisted in the recruitment, training and management of Guest Service staff.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Resolved conflicts between customers and staff in a timely manner.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
CUSTOMER SERVICE MANAGER
ROSES
08.2012 - 11.2014
- Followed standard operating procedures in accepting payments from customers.
- Trained new employees.
- Assisted with office paperwork.
- Unloaded and stocked merchandise.
MACHINE OPERATOR
KWIKSET
12.2005 - 07.2012
- Worked as a team on an assembly line making doorknobs to be packaged, shipped, and sold.
CASHIER TEAM LEAD
TIME SAVER
03.1998 - 11.2005
- Greeted customers with enthusiasm.
- Kept the work area clean, neat, and organized for maximum productivity.
- Describe discount services in detail.
- Accepted cash, debit, and credit payments according to standard operating procedures.
- Followed standard procedures to make deposits after closing.
Education
ASSOCIATE OF APPLIED SCIENCES - business technology
AUGUSTA TECH
HIGH SCHOOL DIPLOMA -
BURKE COUNTY HIGH
Skills
- Excel
- Leadership
- Communication
- Management skills
- Customer Service
- Problem-solving
Timeline
Guess Service Manager
IGA
01.2015 - Current
CUSTOMER SERVICE MANAGER
ROSES
08.2012 - 11.2014
MACHINE OPERATOR
KWIKSET
12.2005 - 07.2012
CASHIER TEAM LEAD
TIME SAVER
03.1998 - 11.2005
ASSOCIATE OF APPLIED SCIENCES - business technology
AUGUSTA TECH
HIGH SCHOOL DIPLOMA -
BURKE COUNTY HIGH