Shalonda Thomas
Antioch,CA
Summary
Passionate and hardworking individual with over 10 years experience and work history. I am hardworking dependable, organized and adaptable with transferrable skills focused on satisfying customer and company needs.
Overview
13
13
years of professional experience
Work History
Licensed Cosmetologist
LaLas Braids LLC
Antioch, CA
01.2022 - Current
- Scheduled customer appointments and arranged individual time slots to meet client requests
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Counted and documented opening and closing cash amounts daily
- Kept salon equipment functional and supplies well-stocked and organized to promote efficient operations.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Proficient with utilizing different booking systems and databases
Salon Manager
Jv316 Braids Oakland
Oakland, CA
11.2022 - 03.2023
- Promoting services to gain new clients
- Inventorying supplies and reordering as needed ensuring the salon environment meets cleanliness and hygiene standards required by law opening and closing salon during business hours recruiting, hiring, coaching and training new staff
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Salon Stylist and Receptionist
Layers of Style Hair Studio
Oakland, CA
09.2015 - 06.2021
- Met with new clients and provided successful hair consultations detailing expectations for desired outcomes.
- Scheduled daily client appointments with necessary details and remembered customer preferences and special needs.
- Collected payment from customers and scheduled next appointments.
- Scheduled appointments for customers using internal software system.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Suggested, used and marketed appropriate products to clients to increase company profit.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Input client information into booking system accurately and completely to chart sales metrics.
- Organized online bookings and processed online payments using acuity scheduling software
- Maintained business salon inventory and equipment by checking stock for needed supplies.
Outreach and Events Coordinator
Youth Uprising
Oakland, CA
08.2010 - 07.2015
- Oversaw event logistics, venue scheduling and accommodations.
- Coordinated vendors, timelines and budgets for events.
- Worked with department head to coordinate logistics of all calendar events.
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Produced contracts and invoices for events and monitored fee collection.
- Coordinated and allocated equipment, supplies and staff for events.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
Education
Licensed - Cosmetologist
Moler Cosmetology College Hayward
01.2022
Oakland High School
Oakland, CA06.2009
Skills
- Customer Service Expert
- Effective Time Management Expert
- Communication Expert
- Fast Learner
- Ability to Work in a Team and independently
- Adaptability Expert
- Detail Oriented Expert
- Highly Organized Expert
- Relationship Building
- Digital Recordkeeping
Timeline
Salon Manager
Jv316 Braids Oakland
11.2022 - 03.2023
Licensed Cosmetologist
LaLas Braids LLC
01.2022 - Current
Salon Stylist and Receptionist
Layers of Style Hair Studio
09.2015 - 06.2021
Outreach and Events Coordinator
Youth Uprising
08.2010 - 07.2015
Licensed - Cosmetologist
Moler Cosmetology College Hayward
Oakland High School
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