Summary
Overview
Work History
Education
Skills
Timeline
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Shalonda Walker

Elkton,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Warehouse Associate

Amazon
05.2023 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Consistently lifted materials weighing as much as 30 pounds.

Cafeteria Worker

Ncc Vo Tech School District
12.2022 - 01.2023
  • Records all inventory removed from storerooms, refrigerators and freezers.
  • Maintains high standards of safety and sanitation in the kitchen during preparation, production and cleaning according to the guidelines established by the U.S.D.A, Delaware Department of Health, and district HACCP plans.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Served food according to temperature, safety and presentation guidelines.

Grocery Shopper

Amazon
07.2021 - 03.2022
  • Memorized store layouts to fulfill orders using the shortest, most efficient route.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Security Officer

Newark Board of Education
11.2018 - 03.2020
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety a top priority
  • Conducted regular patrols of key areas to spot and control security concerns.

Customer Service Representative1

NJ Port Authority Gateway Group One
05.2015 - 08.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Education

High School Diploma -

Central High School At Newark, New Jersey
Newark, NJ
06.2005

Skills

  • Critical Thinking Skills
  • 30 WPM Typist
  • Microsoft Office Proficiency
  • Excellent Communication Skills
  • Multitasking
  • Computer Literacy
  • Problem Solving
  • Customer Service
  • Organizational Skills

Timeline

Warehouse Associate

Amazon
05.2023 - Current

Cafeteria Worker

Ncc Vo Tech School District
12.2022 - 01.2023

Grocery Shopper

Amazon
07.2021 - 03.2022

Security Officer

Newark Board of Education
11.2018 - 03.2020

Customer Service Representative1

NJ Port Authority Gateway Group One
05.2015 - 08.2016

High School Diploma -

Central High School At Newark, New Jersey

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Shalonda Walker