Shalonda S Holloway
Milwaukee,WI
Summary
Proven track record in enhancing patient care and team collaboration, notably at Compass Group Inc., where I spearheaded initiatives to elevate food safety standards and patient satisfaction. Skilled in effective communication and critical thinking, I consistently achieve operational excellence, contributing to a 20% improvement in service delivery efficiency.
Overview
10
10
years of professional experience
Work History
Patient Dining Services
Compass Group Inc.
Milwaukee, Wisconsin
10.2024 - Current
- Assisted in cleaning duties such as sweeping floors, washing dishes and organizing storage areas.
- Responded promptly to guest inquiries or complaints about food quality or service issues.
- Checked temperatures of all hot foods prior to serving them to ensure safety standards were met.
- Communicated effectively with kitchen staff regarding customer allergies or other dietary restrictions.
- Replenished supplies such as utensils, napkins, condiments and beverages throughout the shift.
- Greeted guests with friendliness and professionalism.
- Followed proper food handling techniques to maintain high levels of cleanliness and hygiene.
- Verify and identify patients before serving.
Patient Care Technician
Ascension All Saints
Brookfield, WI
03.2022 - 07.2023
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Collected specimens from patients for laboratory testing purposes.
- Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Recorded patient conditions and vital signs before and after medical operations.
Resident Assistant
Saint Anne Home and Retirement Community
Milwaukee, USA
03.2020 - 10.2020
- Assisted residents with daily living needs.
- Computed documentation regarding changes to patient health, appointment reminders, and medication intake, changes, and orders.
- Maintained residents' confidentiality and established a trusting rapport with families.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Responded to resident inquiries and concerns in a timely and empathetic manner.
Resident Assistant (RA)
Jewish Home/Ovations
Milwaukee, USA
05.2018 - 12.2019
- Upon completion of the med passing course, assist residents with med dosages, reminders, and ADLs.
- Assisted residents with some dependency, such as bathing, toileting, dressing, and eating, etc.
- Assisted with laundry, housekeeping, and transportation throughout the facility.
Food Service Worker
Sodexho, Inc
Wauwatosa, USA
09.2018 - 02.2019
- Prepared and served breakfast and lunch to elementary students
- Input daily count and expense into computer database
- Utilized touch screen register, to render students meals and beverages
Merchandiser
Premium Retail Services
Milwaukee, USA
04.2018 - 09.2018
- Provide exceptional merchandising for Walmart Corp.
- Assists stores' department managers with switching mods and planograms.
- Maintained a clean and organized work environment at all times.
- Assisted customers with locating desired items within store locations.
Customer Service Associate
Einstein Bros
Mequon, USA
08.2017 - 09.2018
- Assist guests with orders
- Craft drinks and sandwiches, following all safety and food hazardous precaution
- Ring orders into the system
- Promote and encourage card holder incentives and bonuses
- Count draw at beginning and end of shift
- Clean, organize, and prepare store needs
- Utilize excellent customer service etiquette
Manager
Chick-fil-A
Milwaukee, USA
09.2016 - 08.2017
- Open and set up a store.
- Managed nine team members, with daily operations.
- Maintained cash fund and till count.
- Trained employees on additional job positions to maintain coverage of roles.
- Established processes to ensure efficient workflow throughout the organization.
CALL CENTER REPRESENTATIVE
HSA BANK
Milwaukee, USA
04.2015 - 08.2016
- Answered queued phone calls to assist members with debit card issues, account and statement prints, tax documents, and balances.
- Utilize software to compile important member information into an encrypted system.
- Maintained a positive attitude while handling escalated calls.
- Navigated through computer systems to review information and respond appropriately to callers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Project Manager/Internship
Lubsey Medical Center
04.2015 - 06.2015
- Assisted with redesigning staff/patient routine plans
- Designed a disciplinary action plan for the staff team
- Electronically filed patients; records, utilizing Health Fusion database systems
- Filed, scanned, faxed, and email documents when needed
- Maintained patient confidentiality, and professionalism
Education
Clinical Certified Medical Assistant - Medical Assisting
Alliance Healthcare Institution
Milwaukee11-2024
Associate of Arts - Healthcare Management
Concordia University-WI
Wisconsin05-2015
Certified Nursing Assistant - Nursing Education
Quality Healthcare Options
Wauwatosa, WI02-2005
Skills
- Patient care
- Effective communication
- Time management
- Food safety standards
- Team collaboration
- Conflict resolution
- Vital signs monitoring
- Food safety
- Clinical documentation
- Customer service
- Communication skills
- Organizational skills
- Critical thinking
- Documentation accuracy
- Health records management
- Infection control practices
- Health monitoring
- Attention to detail
- Emotional support
- Multitasking and organization
- Maintaining confidentiality
- Lifting and transferring
- Compassion and empathy
- Flexibility and adaptability
- Compassionate communication
- Toileting assistance
- Basic life support
- Bathing assistance
- Medication assistance
Timeline
Patient Dining Services
Compass Group Inc.
10.2024 - Current
Patient Care Technician
Ascension All Saints
03.2022 - 07.2023
Resident Assistant
Saint Anne Home and Retirement Community
03.2020 - 10.2020
Food Service Worker
Sodexho, Inc
09.2018 - 02.2019
Resident Assistant (RA)
Jewish Home/Ovations
05.2018 - 12.2019
Merchandiser
Premium Retail Services
04.2018 - 09.2018
Customer Service Associate
Einstein Bros
08.2017 - 09.2018
Manager
Chick-fil-A
09.2016 - 08.2017
CALL CENTER REPRESENTATIVE
HSA BANK
04.2015 - 08.2016
Project Manager/Internship
Lubsey Medical Center
04.2015 - 06.2015
Clinical Certified Medical Assistant - Medical Assisting
Alliance Healthcare Institution
Associate of Arts - Healthcare Management
Concordia University-WI
Certified Nursing Assistant - Nursing Education
Quality Healthcare Options
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