Shalunda Williams
Los Angeles,CA
Summary
Dedicated professional with strong customer service skills and attention to detail. Experienced in fast-paced environments, providing compassionate support and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Admin Support
UCLA Health
Los Angeles, CA
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Caregiver
Universal Providence
Long Beach, CA
03.2023 - 04.2024
- Provided compassionate support to individuals with diverse needs, enhancing quality of life.
- Assisted clients with daily living activities, promoting independence and dignity.
- Collaborated with healthcare professionals to create and implement personalized care plans.
- Monitored client health and well-being, promptly reporting changes to appropriate parties.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Phlebotomist
CSL Plasma
Dallas, TX
12.2022 - 04.2024
- Collected blood samples following strict safety protocols to ensure patient and donor well-being.
- Maintained accurate records of donor information, enhancing data integrity and compliance with regulatory standards.
- Assisted in training new staff on phlebotomy techniques and safety procedures to foster a knowledgeable team environment.
- Implemented improved inventory management for supplies, reducing waste and ensuring availability during peak hours.
- Conducted quality control checks on equipment, contributing to reliable testing results and operational efficiency.
- Collaborated with medical staff to address donor concerns, improving overall donor experience and satisfaction rates.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Lock Box Processor
Adecco Staffing
Irving, TX
08.2022 - 12.2022
- Processed high volumes of lockbox payments efficiently and accurately.
- Ensured compliance with banking regulations through meticulous data entry and verification.
- Streamlined workflows by implementing best practices in payment processing procedures.
- Trained new team members on lockbox processing systems and operational protocols.
- Implemented best practices for organizing physical documents within storage areas, optimizing space utilization for easy access when needed.
- Collaborated with other departments to streamline lockbox processes, resulting in increased productivity for the organization.
- Improved lockbox processing efficiency by accurately sorting and batching mail received from clients.
Store Manger
ACE Cash Express
Dallas, TX
08.2018 - 12.2020
- Directed daily operations to ensure optimal customer service and operational efficiency.
- Managed staff schedules, training, and performance evaluations to enhance team productivity.
- Implemented inventory management systems to streamline stock control and minimize discrepancies.
- Developed promotional strategies to increase store sales and improve customer engagement.
- Led team meetings to communicate goals, address challenges, and foster a collaborative environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Teller
Cliff Check Cashing
Dallas, TX
11.2015 - 12.2017
- Processed customer transactions efficiently and accurately using cash handling systems.
- Maintained compliance with financial regulations and company policies during all operations.
- Assisted customers with account inquiries, providing exceptional service and support.
- Trained new tellers on operational procedures and best practices for customer interaction.
- Monitored cash levels and completed daily reconciliations to ensure accurate reporting.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
High School Diploma -
Saratoga High School
Saratoga, ARPatient Care Technician -
Tuson College
Tucson, AZ04-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Flexible and adaptable
- Excellent communication
- Calm under pressure
- Decision-making
Timeline
Admin Support
UCLA Health
11.2024 - Current
Caregiver
Universal Providence
03.2023 - 04.2024
Phlebotomist
CSL Plasma
12.2022 - 04.2024
Lock Box Processor
Adecco Staffing
08.2022 - 12.2022
Store Manger
ACE Cash Express
08.2018 - 12.2020
Teller
Cliff Check Cashing
11.2015 - 12.2017
High School Diploma -
Saratoga High School
Patient Care Technician -
Tuson College