Shalyn Gibbons
Billings,MT
Summary
Aspiring professional seeking an impactful employment opportunity. Warranty professional with proven track record in managing warranty claims and customer service. Brings strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in conflict resolution, claim documentation, and policy adherence, valued for reliability and attention to detail.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Childcare Provider
Crystals House Daycare
2023 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Warranty Specialist
Bretz RV
01.2021 - 2023
- Maintained strict adherence to established guidelines governing replacement parts inventory levels avoiding stockouts or overstock situations.
- Collaborated with cross-functional teams to improve product quality and reduce warranty costs.
- Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
- Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
KIDS CARE/PROCESSOR/SALES
FITNESS 19-FOLSOM
06.2018 - 2020
- Updated and organized Kids Care to enhance suitability for children of all ages. Signed new members, contributing to business growth. Managed billing processes to ensure timely payments and record accuracy.
UNEMPLOYED
08.2016 - 06.2018
- Diagnosed with a Stage 3 Brain Tumor and treatment did not allow me to hold full time employment.
PROCESSOR
PORTFOLIO RECOVERY ASSOCIATES
05.2014 - 08.2016
- Lead processor for the Repossession Department, in charge of billing, accounts receivable and customer service.
PROCESSOR
M. DAVIS & ASSOCIATES/PRIMERITUS FINANCIAL SERVICES
06.2011 - 05.2014
- Processed for the repossessions for the Remarketing Department, billing, accounts receivable and customer service.
CUSTOMER SERVICE ASSISTANT
SAVEMART
02.2005 - 06.2011
- Customer Service, inventory, Opening/Closing duties, cash handling, bagging groceries.
Education
Esthetician -
Paul Mitchell School of Cosmetology
Sacramento, CA06.2010
High School Diploma -
El Dorado High School
Placerville, CA05.2006
Skills
- Ability to work in structured environments
- Comprehension skills
- Patience
- Rapid learning
Certification
- Microsoft Office Certificate
- 40 WPM Certificate
Timeline
Warranty Specialist
Bretz RV
01.2021 - 2023
KIDS CARE/PROCESSOR/SALES
FITNESS 19-FOLSOM
06.2018 - 2020
UNEMPLOYED
08.2016 - 06.2018
PROCESSOR
PORTFOLIO RECOVERY ASSOCIATES
05.2014 - 08.2016
PROCESSOR
M. DAVIS & ASSOCIATES/PRIMERITUS FINANCIAL SERVICES
06.2011 - 05.2014
CUSTOMER SERVICE ASSISTANT
SAVEMART
02.2005 - 06.2011
Childcare Provider
Crystals House Daycare
2023 - Current
Esthetician -
Paul Mitchell School of Cosmetology
High School Diploma -
El Dorado High School
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