Shalyn Simon
Summary
Adaptable staff leader with stellar work history. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Sekai
Houston
03.2026 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Proposed innovative ideas and solutions that improved team performance and achieved better outcomes.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Assistant Manager
The Savoy
10.2024 - 03.2026
- Assisted in daily operations to ensure efficient workflow and adherence to company policies.
- Scheduled staff shifts and oversaw employee performance.
- Trained new employees on operational procedures and company standards for performance excellence.
- Analyzed customer feedback to identify service improvement areas and created actionable plans.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
- Provided hands-on assistance to customers, assessing needs and staying informed on consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Constructed a floor chart to designate areas for each shift assignment.
Assistant Manager
2727 lounge
Houston
02.2023 - 12.2024
- Managed daily floor operations to maintain service standards and customer satisfaction
- Led training sessions for team members
- Assigned daily zones to ensure efficient workflow and task distribution
- Assisted with weekly meetings to support team alignment and goal tracking
- Conducted candidate interviews to assess qualifications
- Created weekly schedule for team assignments
Floor Manager
The Domain Restaurant
03.2020 - 05.2024
- Created and managed floor and zone charts to improve operational flow.
- Coordinated staffing schedules to optimize service during peak hours.
- Conducted training and hiring processes to build a skilled team.
- Developed and managed floor and zone charts to enhance operational efficiency.
- Fostered high customer satisfaction, leading to increased repeat visits.
Education
High School Diploma -
Nordonia High School
Macedonia, OHSkills
- Operational efficiency
- Inventory management
- Performance analysis
- Money handling
- Staff training
- Team leadership
- Decision-making
- Customer service
Experience
01-2024
Timeline
Assistant Manager
Sekai
03.2026 - Current
Assistant Manager
The Savoy
10.2024 - 03.2026
Assistant Manager
2727 lounge
02.2023 - 12.2024
Floor Manager
The Domain Restaurant
03.2020 - 05.2024
High School Diploma -
Nordonia High School