Shalyn Wynn
Chicago,IL
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
Work History
Mail Clerk
Sciolex Corporation, USCIS
Chicago, IL
04.2024 - 09.2024
- Citizenship and Immigration Services (USCIS) by facilitating the operations of a local Field Office
- Routing messages, documents packages and mail to various business concerns or governmental agencies
- Sorting or opening incoming and outgoing mail
- Metering outgoing mail
- Obtaining receipts for articles delivered and keeping log of items received and delivered
- Updating mail logs and government systems
- Scanning large multi-page documents
- Other duties as assigned
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Assisted in the planning and execution of special mailing projects.
- Prepared invoices and other documents for mailing purposes.
- Maintained a clean work environment by disposing of waste material properly.
- Monitored and enforced compliance with postal regulations and company policies.
- Ensured compliance with federal regulations governing mailing processes.
- Placed letters in individual mail slots for internal staff pickup.
- Sorted and distributed incoming mail according to predetermined routing procedures.
- Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.
- Maintained accurate records of incoming and outgoing packages, including tracking and delivery confirmation.
- Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Sorted and distributed incoming mail to appropriate departments and personnel.
- Maintained accurate records of incoming and outgoing mail.
- Provided customer service to internal and external inquiries regarding mail services.
- Organized outgoing mail for dispatch, including arranging for pickup or delivery by the postal service.
- Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
- Coordinated the pickup and delivery of express mail services (e.g., FedEx, UPS).
- Loaded mail into cart to prepare for interdepartmental delivery route.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Lockbox Specialist
Adecco Staffing, Bank of America
Chicago, IL
11.2021 - 01.2023
- Operated high-speed document scanners to digitize and store records for efficient retrieval
- Developed expertise in troubleshooting and maintaining scanning equipment to ensure optimal performance
- Demonstrated attention to detail while organizing and indexing scanned documents for ease of access
- Collaborated closely with team members to meet strict deadlines and implement quality control measures
- Operate OPEX machine
- Turn cash into check deposits
- Read and follow specific instructions, which are unique for each account, to accurately prepare deposits
- Perform 8 point check inspection to ensure checks are correctly written and ready to be scanned into the system
- Produced quality work in a high volume production environment
- Inputting data into the system while following standard operating procedures and customer specific instructions for processing
- Verifying negotiability of checks through customer specific instructions for processing
- Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices
- Received and counted daily inventories of cash, drafts and checks.
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Verified amounts and integrity of every check or funds transfer.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Verified accuracy of data associated with each payment item.
- Performed quality control reviews for accuracy and completeness of data entry into system database.
- Processed incoming payments, including checks and electronic deposits, in accordance with established procedures.
- Maintained records of all payments received and distributed funds accordingly.
- Ensured compliance with applicable laws, regulations and company policies related to lockbox operations.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Monitored and adjusted machine operations as needed for quality assurance.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Maintained production and quality documentation.
- Met or exceeded target for on-time customer shipments.
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Remittance Processor
Randstad
Chicago, IL
08.2018 - 04.2019
- Proficient in processing high volumes of remittance transactions accurately and efficiently
- Skilled in utilizing various remittance processing systems and software for data entry and reconciliation
- Experienced in verifying and validating customer information and account details for remittance processing
- Adept in identifying and resolving errors or discrepancies in remittance transactions to ensure compliance and customer satisfaction
- Operate OPEX machine
- Perform 8 point check inspection to ensure checks are correctly written and ready to be scanned into the system
- Read and follow specific instructions, which are unique for each account, to accurately prepare deposits
- Preparing batches of work by extracting checks and remittances from envelopes
- Inputting data into the system while following standard operating procedures and customer specific instructions for processing
- Verifying negotiability of checks through customer specific instructions for processing
- Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices
- Maintained up-to-date knowledge of applicable laws, regulations, policies, and procedures governing remittances processes.
- Matched orders with invoices and recorded required information.
- Documented all transactions accurately within the system.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated equipment and machinery according to safety guidelines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
Document Preparation Specialist
Randstad
Chicago, IL
04.2018 - 06.2018
- Validate information for accuracy
- Prepared paper files to be scanned and converted to electronic files
- Produced quality work in a high volume production environment
- Sorting all papers according to content, dates, significance etc
- Scan documents into the system for data entry clerks
- Performing basic data entry including AlphaNumeric
- Reviewing incoming documentation/work files
- Proficient in preparing and organizing documents for efficient retrieval and reference
- Skilled in managing electronic document filing systems for easy access and retrieval
- Excellent attention to detail in proofreading and editing documents for accuracy
- Formatted digital documentation by changing font size, indentations, and spacing.
- Utilized fax machines, copiers and scanners to upload and send documents.
- Saved formatted documents in various file formats including PDF, Word, Excel.
- Revised documents to improve information accuracy, diction and formatting.
- Proofread and edited documents for grammar, punctuation, and spelling errors.
- Complied with security policies and kept information confidential.
- Identified needs of customers promptly and efficiently.
Education
High school Diploma -
John F Kennedy Highschool
Chicago, IL06.2017
Medical Billing and Coding -
Rasmussen College
IllinoisSkills
- Customer service
- Data Entry
- Image Processing
- File organization
- Quality Control
- Attention to detail
- Computer Proficiency
- Time management
- Problem-solving
- Communication Skills
- Multitasking
- Proofreading
- Formatting
- Typing
- Organizational Skills
- Microsoft excel
- Documentation review
- Microsoft word
- Computer literacy
- Mail sorting
- Mail delivery
- Handling and sorting mail
- Mail handling
- Mail distribution
- Route planning
- Team collaboration
- Post office operations
- Federal guideline proficiency
- Shipping and receiving proficiency
- Mailing restriction expertise
- Clerical processing
- Document scanning
- Workplace safety
- Scan parcels
- Deadline management
- Mailroom equipment operation
- Problem-solving skills
- Labeling packages
- Postal regulations
- Staff development
- Shipping processes
- Production goal setting
- Strong organization skills
- Postal law proficiency
- Filing systems
- Automated mail processing proficiency
- Mailroom inventory management
- Shipping procedures
Timeline
Mail Clerk
Sciolex Corporation, USCIS
04.2024 - 09.2024
Lockbox Specialist
Adecco Staffing, Bank of America
11.2021 - 01.2023
Remittance Processor
Randstad
08.2018 - 04.2019
Document Preparation Specialist
Randstad
04.2018 - 06.2018
High school Diploma -
John F Kennedy Highschool
Medical Billing and Coding -
Rasmussen College