SHALYNE GITAHI
Chesapeake,VA
Summary
Versatile Veteran with a strong background in car sales, emergency dispatching, and Microsoft software proficiency. Proven ability to manage customer relationships, deliver exceptional service, and maintain composure in high-pressure situations. Skilled in problem-solving, communication, and decision-making, with a solid understanding of technology. Seeking a challenging role where my diverse skill set and military discipline can contribute to organizational success and growth.
Overview
7
7
years of professional experience
Work History
Trusted Advisor
Windward Auto Sales
Kaneohe, HI
04.2024 - 11.2024
- Provided customers with detailed information about car features, pricing, financing options, trade-in value and warranties.
- Assisted customers in selecting the right car for their budget and lifestyle.
- Negotiated prices with customers based on budget constraints.
- Developed relationships with current and potential customers through follow-up calls or emails to encourage repeat business opportunities.
- Demonstrated knowledge of automotive parts, systems, accessories and services offered by the dealership.
- Conducted market research to identify trends in customer preferences for vehicles.
911 Dispatcher
Westcomm
Chicopee, MA
12.2022 - 07.2023
- Answers calls for emergency and non-emergency response received via voice, text, TTY and video
- Dispatches, via a radio console or other electronic means, emergency and non-emergency incidents requiring fire, medical or police response according to priority and availability of units
- Gathers, analyzes and reports critical information during life-or-death situations such as crimes in progress, medical emergencies and fire/rescue incidents
- Retrieves and accurately relays to requesting law enforcement field units, information contained in the local, state and national computer systems
Guest Service Ambassador
Baystate Health
Springfield, MA
11.2021 - 05.2023
- Assisted patients with making meal selections providing nutritional education overview, completed and submitted food preference data sheet, and followed up with patients to check food quality
- Coordinate patient nutritional care with team members, managing care actions related to diet management following nutritional regulations
Maintenance Technician
United States Navy
Norfolk, VA
01.2021 - 11.2021
- Troubleshoot and diagnosed malfunctioning systems and components, repairing valves, pumps, heat exchangers, compressors, and steam turbines
- Operated and maintained accountability of the ship’s air and steam machinery, auxiliary equipment, and engine machinery following standard operating procedures
Crew Supervisor
McDonalds
Westfield, MA
01.2018 - 07.2020
- Managed, trained, and led a team in providing quality customer service and food service operations, reviewed food quality ensuring food safety standards were followed
- Greeted customers, answered customer questions and resolved complaints, prepared and served food, and maintained store cleaning standards
- Processed customer orders, received payments, and accurately handled money and credit payments to ensure proper recording of sales and accounting transactions
Education
Associate of Applied Science - Computer Science
Colorado State Global
Colorado City, COSkills
- Efficient Data Management
- Data Analysis
- POS Operations
- Quality Assurance
- Technical Troubleshooting
- Proficient in Microsoft Applications
- Salesforce
- Effective Collaboration
Languages
Spanish
Limited
Swahili
Professional
Timeline
Trusted Advisor
Windward Auto Sales
04.2024 - 11.2024
911 Dispatcher
Westcomm
12.2022 - 07.2023
Guest Service Ambassador
Baystate Health
11.2021 - 05.2023
Maintenance Technician
United States Navy
01.2021 - 11.2021
Crew Supervisor
McDonalds
01.2018 - 07.2020
Associate of Applied Science - Computer Science
Colorado State Global