Shalynn Cook
Cumberland,MD
Summary
Dedicated Sales Associate offering 10 years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices. Results-oriented Sales Associate specializing in food and product sales and support. Proven 10-year track record of success in exceeding customer service and sales goals. Pursuing leadership position with growing company. Energetic Sales Associate ready to drive customer satisfaction and increase sales for any store. Brings 10 years experience in customer service to role. Provides knowledgeable , friendly advice. Dedicated to driving conversions via amiable interactions and professional guidance. Talented sales associate with strong background in customer service. Passionate about any of my job details and sales, customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles.
Overview
10
10
years of professional experience
Work History
Sales Associate
Sheets
Cumberland , MD
2019.06 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- 10 years customer service skills
- Time management skills
- Works great in fast pace environment
- Supported store operations by completing assignments with strong focus on quality and performance.
- Carried out strong quality team work with very little insight.
- Ordered and organized product and supplies
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Recommended optimal merchandise based on customer needs and desires.
Server
TGIF Friday's
Frederick , MD
2016.02 - 2019.06
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Caregiver
Solora Solar
Bedford , PA
2014.05 - 2017.10
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Assisted with meal planning to meet nutritional plans.
- Improved patient outlook and daily living through compassionate care.
- Fostered relationship with client, providing companionship and counseling.
- Laundered clothing and bedding and changed linens 2 times per day to prevent spread of infection.
- Transported patients to and from medical, dental and personal care appointments.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Planned and prepared nutritious meals and snacks to meet special client diets such as as diabetic, low sodium and high protein.
- Maintained clean and well-organized environment to promote client happiness and safety.
Education
High School Diploma -
Linganore High Scool
New Market, MD05.2003
Skills
- Cash handling accuracy
- Retail loss prevention
- Inventory control procedures
- Merchandising knowledge
- Cash register operation
- Product Sales
- Excellent communication skills
- Reliable and punctual
- Customer service
- Team player mentality
- Outgoing personality
- Listening skills
- Money handling
- POS system operation
- First aid and safety
Timeline
Sales Associate
Sheets
2019.06 - Current
Server
TGIF Friday's
2016.02 - 2019.06
Caregiver
Solora Solar
2014.05 - 2017.10
High School Diploma -
Linganore High Scool
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