Sha’Lynn Howard

• Assisted cooks and other kitchen staff by preparing ingredients for dishes
• Responsible for slicing and dicing fruits, vegetables, and meat; making salads, sandwiches, and other cold food items
• Kept tables stocked with condiments and clean.
• • Senior Cashier at Taco Bell• Responsible for handling cash transactions• Provided excellent customer service• Maintained a clean and organized work area• Assisted with food preparation and assembly• Ensured accuracy in order taking and processing• Collaborated with team members to meet customer needs• Followed company policies and procedures for food safety and cleanliness
  Ensure compliance with food safety and sanitation regulations to maintain a clean and safe work environment

Compiled all medical paperwork for patients, such as discharge instructions, medical aid documentation and aftercare guidelines.

• Monitored inventory levels of supplies needed by the department.

Transported patients from the emergency room to designated rooms for treatment and care.

Managed the adequacy of medical supplies and reported defective equipment and machine to the maintenance for immediate repairs or replacements.

Performed light housekeeping duties.

• Provided 24-hour support and counseling services to minors with psychiatric, substance abuse, physical abuse and/or HIV-AIDS related disabilities
• Advocated for and responded to clients’ treatment and rehabilitation needs.
• Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
• Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
• Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
• Administered, coordinated or recommended disciplinary and corrective actions.
• Implemented behavioral interventions designed to modify or reduce problematic behaviors.
• Conferred with medical personnel to understand backgrounds and needs of residents.
• Led weekly meetings to address resident concerns and educate on changes to policies and procedures.

• Provided support to clients who were unable to perform routine daily activities without assistance
• I completed errands, assisted with personal hygiene, performed housekeeping tasks and assisted with transportation to appointments.
• Administered medications or treatments as directed by physician or nurse.
• Used approved crisis intervention techniques in emergency situations.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Recorded client status progress and challenges in logbooks and reports.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.

• Answered calls for traveling clients and assisted with scheduling travel and reservations for hotel stays.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Collected deposits or payments and arranged for billing.

• • Assisted customers in resolving their issues and concerns
  • Collaborated with various departments to find solutions and ensure customer satisfaction
  • Maintained accurate records of customer interactions and resolutions
  • Developed and implemented strategies to improve customer service and reduce resolution time
  
  • Participated in team meetings to discuss challenges and share best practices
  • Received positive feedback from customers for efficient and effective resolution of their problems
  • Contributed to the overall success of the company by providing excellent customer service
  Identify trends and patterns in customer complaints to improve overall customer satisfaction and develop strategies to prevent similar issues in the future.
• Followed up with customers after resolution of an issue to ensure satisfaction.
• Assisted customers with product returns, refunds, and exchanges.
• Researched complex customer issues to find solutions.