Sham Al-Islam
Las Vegas
Summary
Dynamic leader with a proven track record at TSO Services, driving strategic initiatives that enhanced market positioning. Expert in project management and communication, I fostered key partnerships and identified new business opportunities, significantly contributing to organizational growth. Adept at training and mentoring teams to achieve exceptional customer service outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CEO/Sales Manager
TSO Services
Las Vegas
09.2018 - 02.2025
- Digital Marketing and Brand Manager.
- Directed strategic initiatives to enhance organizational growth and market positioning.
- Fostered partnerships with key stakeholders to drive business development opportunities.
- Analyzed market trends to inform decision-making and identify new business opportunities.
- Oversaw operational budgets and resource allocation for efficient project execution.
Learning Services Specialist
Telus International
06.2014 - 09.2018
- Collaborated with departments and stakeholders to design and implement comprehensive training sessions.
- Collaborated with cross-functional teams to identify learning needs and gaps.
- Facilitated workshops that improved employee skills and increased knowledge retention.
- Conducted one-on-one coaching sessions for staff development and performance improvement.
- Developed and provided supplementary materials to reinforce training objectives.
Team Lead - Key Manager
Office Depot
Las Vegas
07.2011 - 06.2014
- Led daily team operations, ensuring smooth store functionality and optimal staff performance.
- Trained and mentored staff on customer service best practices, enhancing customer satisfaction.
- Resolved customer inquiries and complaints promptly and professionally.
- Managed inventory processes to maintain optimal stock levels.
- Implemented loss prevention strategies to reduce theft in the store.
- Prepared weekly sales displays and coached team to exceed daily sales goals.
Education
Electrician Technician Program -
Advanced Training Institute (ATI)
10-2024
Gage Park High School -
Columbia College - Chicago
Skills
- Project Management
- Training Experience
- Electrical calculations
- Draw/design circuit requirements
- Install conduit
- Install breakers
- Wire pulling techniques
- Low Voltage
- General Computer Skills
- Communication
- Problem Solving
- Decision Making
- Time Management
- Leadership
- Teamwork
- Customer Service
- Decision Making
Certification
- OSHA 10 & LOCKOUT TAGOUT
- OWNS ESSENTIAL TOOLS
Personal Information
Title: Manager & Electrician
Timeline
CEO/Sales Manager
TSO Services
09.2018 - 02.2025
Learning Services Specialist
Telus International
06.2014 - 09.2018
Team Lead - Key Manager
Office Depot
07.2011 - 06.2014
Electrician Technician Program -
Advanced Training Institute (ATI)
Gage Park High School -
Columbia College - Chicago