Smith
Columbus,MS
Summary
Detail-oriented Cashier experienced in POS operation, cash handling, and payment reconciliation. Demonstrates fast, accurate transactions and courteous service in high-volume food and retail environments. Skilled in register operation and customer support, ensuring precise order verification and effective communication. Committed to delivering efficient transactions and enhancing customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Walmart
Starkville, Mississippi
01.2026 - Current
- Resolved customer inquiries by applying Walmart service policies and store procedures, ensuring customer satisfaction.
- Processed returns, exchanges, and refunds efficiently at the customer service desk, enhancing customer experience.
- Addressed customer concerns with calm communication and professional courtesy, fostering a positive store environment.
- Assisted shoppers with product locations, pricing, and store information.
- Used point-of-sale systems to complete transactions and service tasks.
- Verified receipts, orders, and purchase details for customer requests.
- Followed Walmart standards to maintain accurate service records and paperwork.
- Collaborated with Walmart associates to enhance team efficiency. to support front-end operations.
Online Pickup and Delivery Associate
Walmart
West Point, Mississippi
04.2026 - 08.2026
- Picked Walmart online orders using handheld devices and store aisle locations.
- Ensured product quality by inspecting items before inclusion in pickup orders.
- Staged grocery orders in the pickup area for customer retrieval.
- Loaded customer vehicles with sealed Walmart pickup bags and totes.
- Updated customers on order status at Walmart pickup points to enhance service experience.
- Maintained cold chain handling for chilled and frozen merchandise.
- Organized carts and totes in pickup bay to facilitate quick and easy customer access.
Carhop
Sonic
Starkville, Mississippi
05.2025 - 07.2026
- Delivered Sonic drive-in orders to guests with friendly, prompt service.
- Communicated order details between kitchen staff and guests clearly.
- Assembled trays with drinks, condiments, and utensils for customer orders.
- Handled payment transactions at drive-in stalls and service areas.
- Maintained clean carhop stations, trays, and guest-facing service spaces.
- Assisted with food packaging and order checks before delivery.
- Responded to guest requests and resolved service questions politely.
Customer Service Representative
Conduent
03.2025 - 04.2026
- Resolved customer complaints by providing timely service and effective solutions.
- Supported customer satisfaction by resolving concerns with knowledgeable, friendly service.
- Built strong relationships with customers through personalized assistance and attentive support.
- Answered customer questions and shared clear information about products and services.
- Stayed calm and professional during stressful situations and helped ease tense interactions.
- Managed administrative tasks including filing paperwork, updating databases, and generating reports efficiently.
Cashier
Popeyes Chicken
West Point, Mississippi
06.2021 - 01.2023
- Processed cash transactions accurately at point of sale, card, and mobile payments using a point-of-sale system.
- Processed customer orders at register and drive-thru for Popeyes Chicken guests.
- Welcomed guests warmly and provided menu information and answered menu questions with friendly service.
- Reconciled cash drawer and prepared payment reports for shift close.
- Packaged orders and verified accuracy before handing meals to customers.
- Supported team members during rush periods and coordinated front-counter flow.
Education
High School Diploma -
WestPoint High School
West Point, MS05-2021
Skills
- Point-of-sale operation
- Cash handling
- Payment reconciliation
- Order accuracy
- Order verification
- Register operation
- Customer service
Timeline
Online Pickup and Delivery Associate
Walmart
04.2026 - 08.2026
Customer Service Representative
Walmart
01.2026 - Current
Carhop
Sonic
05.2025 - 07.2026
Customer Service Representative
Conduent
03.2025 - 04.2026
Cashier
Popeyes Chicken
06.2021 - 01.2023
High School Diploma -
WestPoint High School