Joshua Timmons
Cedar Rapids
Summary
Dedicated Customer Service Specialist with expertise in complaint resolution, order processing, and staff training. Enhances customer satisfaction and optimizes workflows through effective problem-solving. Skilled in addressing customer needs and improving service delivery in fast-paced environments. Collaborates with teams to meet organizational objectives and resolve escalated support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Dominos Pizza Inc.
Cedar Rapids
01.2010 - Current
- Assisted customers with orders and inquiries via phone and in-person interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Addressed customer complaints efficiently, enhancing overall satisfaction and fostering loyalty.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction.
- Trained new staff on company policies, procedures, and customer service best practices.
- Processed payments accurately using point-of-sale systems during busy shifts.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Coordinated delivery schedules to ensure timely service and customer fulfillment.
- Tracked orders from initiation to delivery, ensuring timely fulfillment of customer requests.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Monitored inventory levels to assist in stock replenishment and management tasks.
- Maintained cleanliness and organization of workstations for operational efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Marion High School
Marion, IA05-2007
Skills
- Customer support
- Complaint resolution
- Order processing
- Payment processing
- Point-of-sale operation
- Delivery scheduling
- Quality control
- Food safety
- Food handling standards
- Safe food handling
- Cleaning and sanitizing
- Temperature control
- Covid-19 safety protocols
- Staff training
- Attention to detail
- Time management
- Adaptability
- Teamwork and collaboration
- Effective communication
- Stress management
- Food serving
- Equipment operation
Timeline
Customer Service Representative
Dominos Pizza Inc.
01.2010 - Current
High School Diploma -
Marion High School