Shamalee Jayakodi Arachchige
Springfield,VA
Summary
Highly motivated cybersecurity individual. Expected graduation date May 2024. Seeking opportunity to learn and grow while making a positive impact on success and growth of organization. Committed to continue learning and willing to take on new challenges. Kind and considerate Babysitter with great recommendations earned by providing individualized care. Led exciting and safe activities while setting examples for appropriate social behavior. Talked with children about personal interests to build relationships and trust. Eager associate always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cybersecurity specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Intern
Prince William County Public Schools
07.2023 - 08.2023
- Developed and maintained courteous and effective working relationships.
- Delivered services to customer locations within specific timeframes.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
- Worked well in team setting, providing support and guidance.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Part Time Customer Service Attendant
CVS pharmacy
06.2021 - 03.2023
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Guest Service Attendant
Ocean prime steak house
01.2016 - 03.2020
- Engaged in high quality dining room services to many DC customers and managed to work long hours with high pressure environment.
- Demonstrated proactive problem-solving skills when resolving unexpected challenges or complaints from guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Maintained high level of professionalism and discretion when dealing with guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
Guest Service Attendant
The Watergate Hotel
01.2016 - 06.2019
- Engaged in high quality dining services to high profile guests, political leaders, and international delegations, worked long hours with high pressure environment.
- Collaborated with housekeeping staff to resolve room issues swiftly, ensuring minimal disruption for guests.
- Maintained detailed records of guest preferences, enabling personalized experiences during repeat visits.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Guest Service Attendant
Madison Hilton Hotel
01.2013 - 05.2016
- Created welcoming and comfortable environment for guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Provided accurate information regarding local attractions, restaurants and activities.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Front Desk Assistant
Carnival Cruise Lines
01.2002 - 06.2012
- Performed multiple positions with high level responsibility at fast phase environment at sea
- Engaged in over 65 different nationalities onboard and performed high quality dining services to crew and guests, handled high demand customer service to thousands of onboard passengers
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Implemented new training materials for incoming staff members, leading to more confident performance at front desk from day one.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Applied Science - Cybersecurity
Northern Virginia Community College (NVCC)
Annandale, VA05.2024
Skills
- Wireshark
- Kali Linux
- Metasploit
- Nessus
- Nmap
- HashCat
- AirCrack-ng
- FTK
- Encase
- Paraben's E3
- Autopsy
- MS-windows
- MAC
- Linux
- C
- Python
- Microsoft office suite
- Adaptability
- Leadership
- Problem solver
- Active listener
- Flexible and Adaptable
- Friendly, Positive Attitude
- Good Telephone Etiquette
- Supervision and leadership
- Social Perceptiveness
- Organization and Time Management
- Teamwork and Collaboration
- Analytical Thinking
- Problem-Solving
Certification
Currently working on CompTIA security + certification
Languages
Singhalese
Full Professional
Tamil
Native or Bilingual
Timeline
Intern
Prince William County Public Schools
07.2023 - 08.2023
Part Time Customer Service Attendant
CVS pharmacy
06.2021 - 03.2023
Guest Service Attendant
Ocean prime steak house
01.2016 - 03.2020
Guest Service Attendant
The Watergate Hotel
01.2016 - 06.2019
Guest Service Attendant
Madison Hilton Hotel
01.2013 - 05.2016
Front Desk Assistant
Carnival Cruise Lines
01.2002 - 06.2012
Associate of Applied Science - Cybersecurity
Northern Virginia Community College (NVCC)
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