Shamar Brown
Ilion,NY
Summary
October 13, 2025
RE: Safety Officer Security Officer 1 / Trainee
Dear Hiring Manager,
Please accept this letter as an expression of my interest in the Safety and Security Officer 1 position. I am a highly motivated and progress-focused in the Office for People With Developmental Disabilities with along-standing background in this industry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to Safety Security Officer 1 position.
Throughout the course of my career, I have perfected my emergency management and documentation and reporting abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency.
In my previous role, I contributed leadership, decision-making, and public safety toward team efforts and business improvements. I am progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong delegation talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.
Please take a moment to review my attached resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy.
Thank you for your consideration.
Sincerely, Shamar Brown
Overview
15
15
years of professional experience
Work History
Direct Support Assistant
Office For People With Developmental Disabilities
Herkimer, NY
11.2023 - Current
- Supported individuals with developmental disabilities in daily living activities, fostering independence and self-sufficiency.
- Collaborated with interdisciplinary teams to create personalized care plans tailored to individual needs.
- Monitored behavioral patterns and implemented strategies to promote positive interactions and reduce challenging behaviors.
- Provided training and mentorship to new staff, ensuring adherence to best practices in client support.
- Administer medication as instructed.
Mental Health Therapy Aide
Mohawk Valley Psychiatric Center
Utica, NY
01.2021 - 11.2023
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Adhered to HIPAA confidentiality requirements by safeguarding files.
- Created client treatment plans based on assessments and goals.
- Conducted therapeutic individual and family therapy sessions.
- Assisted individuals with stress management, self-esteem and issues associated with emotional and mental health.
- Guided clients in developing skills or strategies for dealing with problems.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Prepared and maintained required treatment records and reports.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Encouraged clients to express feelings and discuss happenings in life to help develop insight into themselves or relationships.
- Modified treatment activities or approaches as needed to comply with changes in clients' status.
- Assessed patients for risk of suicide attempts or harmful behavior toward others.
- Counseled clients or patients individually or in group sessions to assist in overcoming dependencies, adjusting to life or making changes.
Food Service Worker
Central New York Psychiatric Center
Marcy, NY
08.2018 - 01.2021
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Monitored inventory to keep adequate stock of food items and supplies.
- Followed recipes and customer requests to prepare meals.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Made meals in accordance with company standards and requirements.
Crew Leader
Wendy's
Utica, NY
08.2014 - 04.2019
- Mentored newly hired crew members to prepare each for job roles.
- Established and maintained professional working relationships with employees.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored task completion to meet company standards for performance.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Organized crew placement per job function when assigning work.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Supervised project contributions to meet organizational deadlines and expectations.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Observed safety protocols and manufacturer's instructions when using heavy machinery and equipment.
- Completed minor adjustments and repairs to assigned equipment.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Displayed high standards for quality workmanship and routinely double-checked work.
Housekeeping Aide
Hotel Utica
Utica, NY
06.2017 - 10.2018
- Monitored common areas for cleanliness and safety.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Completed orders for clean linens by working quickly to meet deadlines.
- Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Maintained business cleanliness protocols by inspecting guest rooms.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Delivered requested furniture to guests' rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
Crew Team Member
Dunkin' Donuts Franchising
Utica, NY
05.2015 - 07.2017
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
- Operated, filled and cleaned beverage fountains by following accurate recipes of industrially packaged beverage mixtures.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves and cases with new or transferred items.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Explained current promotional information and items to patrons.
- Assisted management with inventory control and stock ordering.
- Assisted patrons in making menu selections.
Certified Nursing Assistant
Heritage/The Grand Nursing Rehabilitation
Utica, NY
12.2010 - 08.2014
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Education
Associate of Science - Science, Technology, And Society
Mohawk Valley Community College
Utica, NY12.2017
High School Diploma -
Thomas R Proctor High School
Utica, NY06.2012
Skills
- Safety and Risk Assessments
- Tracking Client Progress
- Confidential Records
- Developing Relationships
- Client Goal Planning
- Patient Health Education
- Psychiatric and Mental Health Care
- PPE Use
- Basic Math
- Supervision & Leadership
- Active Listening
- Friendly, Positive Attitude
- Relationship Building
- People Skills
Timeline
Direct Support Assistant
Office For People With Developmental Disabilities
11.2023 - Current
Mental Health Therapy Aide
Mohawk Valley Psychiatric Center
01.2021 - 11.2023
Food Service Worker
Central New York Psychiatric Center
08.2018 - 01.2021
Housekeeping Aide
Hotel Utica
06.2017 - 10.2018
Crew Team Member
Dunkin' Donuts Franchising
05.2015 - 07.2017
Crew Leader
Wendy's
08.2014 - 04.2019
Certified Nursing Assistant
Heritage/The Grand Nursing Rehabilitation
12.2010 - 08.2014
Associate of Science - Science, Technology, And Society
Mohawk Valley Community College
High School Diploma -
Thomas R Proctor High School