Shamara Bernard
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Bank Customer Service Representative
Santander Bank Us
12.2022 - Current
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Vault Custodian handling cash and shipments
Passenger Service Agent
Swissport International Inc, JFK Airport
01.2021 - 11.2022
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
Education
Aviation Maintenance, Airframe And Powerplant
Vaughn College of Aeronautics And Technology
East Elmhurst, NY05.2025
High School Diploma -
The School For Human Rights
Brooklyn, NY06.2018
Skills
- Data entry proficiency
- Complaint Handling
- Financial Transactions
- Loan Processing
- Team Cooperation
Timeline
Bank Customer Service Representative
Santander Bank Us
12.2022 - Current
Passenger Service Agent
Swissport International Inc, JFK Airport
01.2021 - 11.2022
Aviation Maintenance, Airframe And Powerplant
Vaughn College of Aeronautics And Technology
High School Diploma -
The School For Human Rights
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