Shamara Bernard
Brooklyn,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
Work History
Bank Teller
Santander Consumer USA
Brooklyn, NY
11.2023 - 06.2024
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Performed cash handling duties including counting currency, coins and checks.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
Passenger Service Agent
Swissport USA
Queens, NY
05.2021 - 11.2022
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Maintained accurate records of passenger manifests and checked luggage tags.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Client Advisor
Armani Exchange
Brooklyn, NY
01.2019 - 04.2021
- Provided customer service to clients, including answering questions and resolving issues.
- Trained new staff members on customer service protocols and procedures.
- Identified client needs and provided tailored solutions.
Education
Associate of Applied Science - Aircraft Maintenance
Vaughn College of Aeronautics And Technology
East Elmhurst, NY06-2025
Skills
- Issuing tickets
- FAA Regulations
- Check-in procedures
- Money Handling
- Cash counting
- Customer relationship development
Timeline
Bank Teller
Santander Consumer USA
11.2023 - 06.2024
Passenger Service Agent
Swissport USA
05.2021 - 11.2022
Client Advisor
Armani Exchange
01.2019 - 04.2021
Associate of Applied Science - Aircraft Maintenance
Vaughn College of Aeronautics And Technology