Shamara Dawkins
San Antonio,United States
Summary
Security and IT professional with extensive experience at US State Department and Department of Corrections, specializing in crisis management and network security. Demonstrated success in leading teams and implementing robust security protocols. Proficient in CompTIA Security+ and skilled in enhancing operational efficiency through cross-departmental collaboration. Skilled Support Officer with background in providing high-quality assistance to clients and colleagues. Experience includes handling customer inquiries, managing office operations, and coordinating team activities. Strengths lie in problem-solving abilities, communication skills, and adaptability. Previous roles have seen improvement in operational efficiency and client satisfaction through proactive support efforts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Force Protection/ Community Order Support Officer
US State Department
Doha, Qatar
09.2024 - 11.2025
- Develops and implements comprehensive security plans for personnel and facilities in high-risk environments, ensuring asset protection while applying methodical troubleshooting and technical support principles.
- Lead a team of 12 and coordinated security operations, including perimeter security, threat assessments, and convoy/personnel protection, with attention to procedural configuration control.
- Conducted intelligence gathering, identified potential threats from local and foreign sources, and advised senior leadership on measures for parallel network vulnerability management practices.
- Trained and mentored security teams of 12 on force protection protocols, defensive tactics, and emergency response procedures, reinforcing an adaptive systems operations mindset.
- Established and maintained relationships with local authorities, military units, and international security agencies to support integrated communication comparable to help desk operations support structures.
- Provided real-time updates and situational reports to command teams, ensuring informed decision-making through systematic data control and reporting.
- Collaborated in crisis situations, assisting with evacuation, response, and recovery strategies both foreign and domestic while emphasizing reliable response protocols.
- Performed a wide range of Local National/Other Country National (LN/OCN) escorting duties, upholding compliance with established security protocols akin to configuration control practices.
- Processed information and briefs pertaining to LN/OCN personnel on rules and procedures upon entry, reinforcing security compliance and operational readiness.
- Maintained vigilance over (34)vehicles and personnel to prevent unauthorized items from entering the base, mirroring careful monitoring akin to network operations oversight.
- Ensured the safety and welfare of oneself, and escorted 45 personnel, including initiating evacuations to designated protective shelters in case of domestic and foreign attacks.
- Reported unsafe working conditions and suspicious behaviors to security leadership, employing a systematic approach similar to technical incident escalation protocols.
- Managed communication between departments to ensure efficient workflow.
Correctional Officer/ Information Tech Specialist
Texas Department of Criminal Justice
Gatesville, United States
12.2020 - 08.2024
- Gained competencies in security, law enforcement, crisis management, and inmate supervision, while also developing technical skills in security systems and database management relevant to IT operations and network administration.
- Performed security checks on visitors and examined delivered packages to maintain facility integrity, paralleling routine network monitoring practices.
- Monitored video surveillance systems to observe prisoner activity, drawing on observational skills transferable to monitoring network performance.
- Responded to emergency situations such as riots or disturbances with appropriate force measures, reflecting prompt incident response, akin to technical support for network events.
- Investigated incidents involving prisoners or staff to identify breaches of policy, similar to diagnosing and troubleshooting network anomalies.
- Assisted in training new correctional officers in proper safety protocols and techniques, ensuring continuous operational readiness and adherence to standardized procedures.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints, demonstrating disciplined operational execution.
- Administered first aid when required due to inmate injuries, underscoring a commitment to timely response and support.
- Detected potential threats and quickly defused conflicts, employing a proactive stance comparable to vulnerability management in IT systems.
- Informed inmates and visitors of rules, safety, and security procedures, and responsibilities, reinforcing consistency and compliance with established protocols.
- Enforced resident behavior management protocols and drafted incident reports for infractions, emphasizing accurate data entry and record-keeping.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows, reflecting principles of configuration control and systems operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions using established technological tools, aligning with practices in information systems operations.
- Supervised inmate activities and ensured compliance with facility rules.
- Monitored security cameras and conducted regular safety inspections.
- Managed inmate communication and resolved conflicts between individuals.
- Conducted searches of inmates and their belongings for contraband.
- Assisted in emergency response situations and implemented safety protocols.
- Documented daily activities and incidents in detailed reports.
- Managed user accounts and permissions within the organization's IT systems.
- Provided technical support for hardware and software issues across multiple departments.
Education
Some College (No Degree) -
Central Texas College
Killeen, TXSkills
- Network administration and security
- Crisis management
- Technical support and troubleshooting
- Microsoft Office 365 proficiency
- Cloud architecture
- Linux expertise
- CompTIA Security
- CCNA certification
- IT help desk support
Certification
- CompTIA Security+ CE Certification
- Cisco Certified Network Associate (CCNA)
- AWS Certified Solutions Architect
Languages
English , Advanced, Advanced
Timeline
Force Protection/ Community Order Support Officer
US State Department
09.2024 - 11.2025
Correctional Officer/ Information Tech Specialist
Texas Department of Criminal Justice
12.2020 - 08.2024
Some College (No Degree) -
Central Texas College