Shamara Flemming
Washington,DC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Washington , DC
11.2014 - 03.2024
- Use the computer to make reservations
- Check in the trucks and trailers and clean them as well
- Dispatch trucks and trailers
- Hook up trailers
- Make storage calls
- Restock the showroom
Driver
First Transit
Capitol Heights, MD
05.2013 - 09.2013
- Pick up and drop off passengers at their destination
- Use computerized navigation system/ walkie talkie cellphones
- Collect Fares from the passengers
- Complete a manifest everyday
Wheelchair Escort
PrimeFlight
Arlington , VA
07.2011 - 05.2013
- Escort passengers from outside to the ticket counter or from the ticket counter to their gates
- Pick up passengers from the jet way and escort them to baggage claim or either another gate or terminal
- Use a PDA to enter the passengers name in the system
Cashier
CVS Pharmacy
District Heights, MD
10.2007 - 02.2008
- To ring the customer items on the cash register
- Stock the shelves with new merchandise
- Make sure the customers are satisfied with their purchase
Pre-loader
UPS
Landover, MD
09.2006 - 07.2007
- Take packages off the trucks
- Change the address on packages
- Take the packages to the clerk to make changes
- Use Microsoft word
Rides Operator
Six flags America
Largo , MD
03.2006 - 09.2006
- Operate the rides
- Assist the guest with directions
- Clean up the trash
- Make sure the guest are locked in their seats on the ride
Leader
Maryland National Capital Park and Planning
Fort Washington , MD
07.2004 - 07.2006
- Work, assist, and play with the children
- Do paperwork and use the computer
- Go on field trips with the kids
Education
High School Diploma -
Crossland High School
Temple Hills, MD06-2006
Skills
- Report Generation
- Paperwork Processing
- Product Knowledge
- Account updating
Timeline
Customer Service Representative
Uhaul Moving And Storage
11.2014 - 03.2024
Driver
First Transit
05.2013 - 09.2013
Wheelchair Escort
PrimeFlight
07.2011 - 05.2013
Cashier
CVS Pharmacy
10.2007 - 02.2008
Pre-loader
UPS
09.2006 - 07.2007
Rides Operator
Six flags America
03.2006 - 09.2006
Leader
Maryland National Capital Park and Planning
07.2004 - 07.2006
High School Diploma -
Crossland High School
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