Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Shamara Holmes

Rosharon,TX

Summary

Resourceful loss prevention officer and security management professional with over 7 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.

Overview

9
9
years of professional experience

Work History

Asset Protection Investigator

Walmart
, TX
06.2023 - Current
  • Conducted investigations into suspected internal and external theft cases.
  • Monitored store traffic to identify potential shoplifters and theft activity.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Replenished cleaning supplies such as toilet paper rolls and paper towels as needed.
  • Supervised team of loss prevention associates in the daily operations of the store's security systems.
  • Performed undercover surveillance to observe customers and employees for possible criminal activity.
  • Developed action plans to address identified security issues and risks.
  • Provided training on safety protocols, incident response procedures, and other related topics to staff members.

Lead Customer Service Representative

Voice Nation
, GA
12.2022 - 06.2023
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Held training sessions and meetings to learn/teach new information and develop personal skills.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Key Holder Supervisor

The Vitamin Shop
Buford, GA
05.2022 - 01.2023
  • Swept, mopped and sanitized wooden and tile floors.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Maintained store and maintained appearance.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Performed minor maintenance tasks such as changing light bulbs or unclogging drains.
  • Responded quickly to spills or accidents using appropriate cleaning materials.

Customer Service Specialist

Intuit turbo tax
, GA
06.2022 - 12.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
  • Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.

Process Assistant

National Fulfillment Center Training Ambassador, Amazon
, GA
01.2020 - 07.2022
  • Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
  • Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
  • Drafted work orders, validation protocols and other technical documentation.
  • Utilized Six Sigma and Lean charts to analyze production operations.

Lead Service Supervisor

Walmart
Lithonia, GA
01.2018 - 01.2020
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Accountable for front facing ordering, marking down all inventory, all scheduling, opening and closing store operations, all safe cash management, register cash audits and handling customer complaint escalations in person and on the phone within store on a day-to-day basics
  • Provided training on proper use of chemicals, equipment and techniques.
  • Reported any discrepancies or issues related to cleaning services to management team.
  • Accountable for ensuring all employees are up to date with their product knowledge and can answer all customer questions in an effective manner
  • Assigned tasks to cleaning crew members and monitored their progress.

Team Lead Lifeguard Supervisor

Austell, GA
01.2016 - 01.2018
  • Directed and evaluated new lifeguard in training programming implements.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Assist management in delegating duties within six flags such as safety inspections, paperwork, check in and out procedures, private event hosting, program trainings and maintenance request
  • Assist in training new staff on job procedures and assist in respiratory training audits.

Assistant General Manager

Cascade Skating
Atlanta, GA
01.2015 - 01.2017
  • Motivated and led team members to work together to achieve targets.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Enhanced team engagement and performance with daily updates and informational meetings.

Education

Certification – Psychology -

01.2021

Skills

Team Member Training

  • Housekeeping
  • Hazardous Material Handling
  • Customer Service
  • Problem-Solving
  • Interior and Exterior Cleaning
  • Crew Management
  • Crime Prevention
  • Account Management
  • Evidence Collection
  • Internal and External investigator
  • Written and Verbal Communication
  • CRM Software
  • Customer Account Management
  • 40 wpm Typing Speed
  • Data Entry
  • De-escalation Techniques
  • Building Customer Trust and Loyalty

Interests

Additional Activities: , Varsity Track 4x4 (State Champ), Maynard Jackson H.S. Varsity Track 4x1 (State Champ), Maynard Jackson H.S. Varsity Track 800m (State Champ), Maynard Jackson H.S. Varsity Track 400m (State Champ), Maynard Jackson H.S. Varsity Track Pole Vault (State Champ), Maynard Jackson H.S.

Timeline

Asset Protection Investigator

Walmart
06.2023 - Current

Lead Customer Service Representative

Voice Nation
12.2022 - 06.2023

Customer Service Specialist

Intuit turbo tax
06.2022 - 12.2022

Key Holder Supervisor

The Vitamin Shop
05.2022 - 01.2023

Process Assistant

National Fulfillment Center Training Ambassador, Amazon
01.2020 - 07.2022

Lead Service Supervisor

Walmart
01.2018 - 01.2020

Team Lead Lifeguard Supervisor

01.2016 - 01.2018

Assistant General Manager

Cascade Skating
01.2015 - 01.2017

Certification – Psychology -

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Shamara Holmes