Shamara Holmes
Rosharon,TX
Summary
Resourceful loss prevention officer and security management professional with over 7 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.
Professional with strong background in maintaining safety and security in correctional environments. Skilled in conflict resolution, crisis management, and ensuring compliance with regulations. Valued for teamwork and reliability, adaptable to changing demands, and focused on achieving results. Effective communicator with solid understanding of surveillance systems and inmate management.
Experienced with maintaining security and order in detention facilities. Utilizes strong communication and conflict resolution skills to ensure safety of detainees and staff. Track record of effectively managing high-pressure situations and adapting to dynamic environments.
Overview
11
11
years of professional experience
Work History
Detention Officer
Harris County Correctional Institution
04.2025 - Current
- Supervised inmate behavior to maintain safety and security within facility.
- Conducted regular inspections to ensure compliance with institutional regulations.
- Managed intake and release procedures, ensuring accurate documentation and processing.
- Collaborated with law enforcement and legal teams to facilitate inmate transport and court appearances.
Asset Protection Investigator
Walmart
06.2023 - 04.2025
- Conducted investigations into suspected internal and external theft cases.
- Monitored store traffic to identify potential shoplifters and theft activity.
- Supervised team of loss prevention associates in the daily operations of the store's security systems.
- Performed undercover surveillance to observe customers and employees for possible criminal activity.
- Developed action plans to address identified security issues and risks.
- Provided training on safety protocols, incident response procedures, and other related topics to staff members.
Lead Customer Service Representative
Voice Nation
12.2022 - 06.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Held training sessions and meetings to learn/teach new information and develop personal skills.
- Maintained strong call control and quickly worked through scripts to address problems.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Key Holder Supervisor
The Vitamin Shop
05.2022 - 01.2023
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Customer Service Specialist
Intuit turbo tax
06.2022 - 12.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted small businesses and individual clients with filling out tax forms and electronically filing tax returns.
- Prepared annual individual, corporate, trust, estate, gift and partnership tax returns.
Process Assistant
National Fulfillment Center Training Ambassador, Amazon
01.2020 - 07.2022
- Communicated with management, line workers, engineering and customers to understand process improvement areas and collaborate for solutions.
- Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
- Drafted work orders, validation protocols and other technical documentation.
- Utilized Six Sigma and Lean charts to analyze production operations.
Lead Service Supervisor
Walmart
01.2018 - 01.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Accountable for front facing ordering, marking down all inventory, all scheduling, opening and closing store operations, all safe cash management, register cash audits and handling customer complaint escalations in person and on the phone within store on a day-to-day basics
- Accountable for ensuring all employees are up to date with their product knowledge and can answer all customer questions in an effective manner
Team Lead Lifeguard Supervisor
01.2016 - 01.2018
- Directed and evaluated new lifeguard in training programming implements.
- Monitored employee productivity to provide constructive feedback and coaching.
- Assist management in delegating duties within six flags such as safety inspections, paperwork, check in and out procedures, private event hosting, program trainings and maintenance request
- Assist in training new staff on job procedures and assist in respiratory training audits.
Assistant General Manager
Cascade Skating
01.2015 - 01.2017
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Enhanced team engagement and performance with daily updates and informational meetings.
Education
Certification – Psychology -
Military OneSource
01.2021
High School Diploma -
Maynard Holbrook Jackson
05-2017
Skills
- Team Member Training
- Customer Service
- Problem-Solving
- Crime Prevention
- Account Management
- Evidence Collection
- Internal and External investigator
- Written and Verbal Communication
- CRM Software
- Customer Account Management
- 40 wpm Typing Speed
- Data Entry
- De-escalation Techniques
- Building Customer Trust and Loyalty
Interests
Additional Activities:
, Varsity Track 4x4 (State Champ), Maynard Jackson H.S.
Varsity Track 4x1 (State Champ), Maynard Jackson H.S.
Varsity Track 800m (State Champ), Maynard Jackson H.S.
Varsity Track 400m (State Champ), Maynard Jackson H.S.
Varsity Track Pole Vault (State Champ), Maynard Jackson H.S.
Timeline
Detention Officer
Harris County Correctional Institution
04.2025 - Current
Asset Protection Investigator
Walmart
06.2023 - 04.2025
Lead Customer Service Representative
Voice Nation
12.2022 - 06.2023
Customer Service Specialist
Intuit turbo tax
06.2022 - 12.2022
Key Holder Supervisor
The Vitamin Shop
05.2022 - 01.2023
Process Assistant
National Fulfillment Center Training Ambassador, Amazon
01.2020 - 07.2022
Lead Service Supervisor
Walmart
01.2018 - 01.2020
Team Lead Lifeguard Supervisor
01.2016 - 01.2018
Assistant General Manager
Cascade Skating
01.2015 - 01.2017
Certification – Psychology -
Military OneSource
High School Diploma -
Maynard Holbrook Jackson