Summary
Overview
Work History
Education
Skills
Nurseassistantskills
Certification
Timeline
Generic

Shamara Osborne

San Antonio,TX

Summary

Motivated and results driven health care professional recognized for professionalism, commitment to excellence, and demonstrates the ability to communicate and work with senior management, associates, and patients. Excellent interpersonal skills, able to consistently demonstrate responsiveness and ability to build good patient relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Nurse Aide Clinicals

Normandy Terrace Rehabilitation
07.2024 - 08.2024
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
  • Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.

Overnight Stock Associate

Walmart
03.2021 - 12.2023
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Nursing Assistant

The Landing at Stone Oak
04.2021 - 01.2022
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.

Customer Service Representative

Conduent Call Center
05.2020 - 07.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Cashier/Customer Service

McDonald's
01.2019 - 07.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Certification BLS, CPR, and AED -

American Heart Association
07.2026

Pharmacy Technician Trainee Reg # 368498 -

Texas State Board of Pharmacy
03.2026

Nurse Aide Program -

Good Careers Academy
08.2024

Associates of Science (Biology/Pre-Nursing) -

San Antonio College
San Antonio, TX
07.2024

Associates of Science Degree (Health Sciences) - Medical Billing & Office Specialist

Ultimate Medical Academy
Clearwater, FL
11.2023

High School Diploma -

Healey-Murphy Center
01.2021

Skills

  • Strong work ethic and the willingness to take the initiative to serve others
  • Empathize with others to understand how he or she may be feeling
  • Ability to make tough decisions in stressful situations
  • Experienced with patient lift systems
  • Bed making qualified
  • Bathing and caring of patients
  • Feeding patients orally
  • Measure vital signs
  • Assisted residents with ambulation
  • Maintain tidy patient rooms
  • Provide routine care for patients
  • Ensure the well-being of residents
  • Compassionate caregiver
  • Problem-solving skills
  • Effective communication skills
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service

Nurseassistantskills

  • CPR and First Aid Certified
  • Patient and environmental safety
  • Proficient in basic skills of patient care
  • Vital signs and patient observation
  • Knowledgeable in medical terminology
  • HIPAA and patient privacy
  • Excellent communication skills
  • Willingness to learn new skills
  • Use of proper documentation standards
  • Strong organizational skills

Certification


  • Basic Life Support Certification (BLS)
  • Certified Nursing Assistant (CNA)
  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Registered Pharmacy Technician - State Boards of Pharmacy.

Timeline

Nurse Aide Clinicals

Normandy Terrace Rehabilitation
07.2024 - 08.2024

Nursing Assistant

The Landing at Stone Oak
04.2021 - 01.2022

Overnight Stock Associate

Walmart
03.2021 - 12.2023

Customer Service Representative

Conduent Call Center
05.2020 - 07.2021

Cashier/Customer Service

McDonald's
01.2019 - 07.2021

Certification BLS, CPR, and AED -

American Heart Association

Pharmacy Technician Trainee Reg # 368498 -

Texas State Board of Pharmacy

Nurse Aide Program -

Good Careers Academy

Associates of Science (Biology/Pre-Nursing) -

San Antonio College

Associates of Science Degree (Health Sciences) - Medical Billing & Office Specialist

Ultimate Medical Academy

High School Diploma -

Healey-Murphy Center
Shamara Osborne