Shamarie Shaw
Brooklyn,NY
Summary
Retail banking professional with comprehensive background in client management and banking operations. Known for achieving high customer satisfaction and ensuring compliance with banking standards. Highly collaborative team player, adaptable to changing needs, and focused on achieving results. Brings strong analytical and communication skills.
Overview
10
10
years of professional experience
Work History
Retail Banking Officer
JMMB Bank
04.2020 - 11.2024
- Collaborated with team members to achieve monthly sales targets and improve overall branch performance.
- Negotiated favorable terms on behalf of clients when necessary, strengthening long-term relationships with key account holders.
- Exceeded sales targets consistently, demonstrating a strong commitment to achieving organizational goals and objectives.
- Facilitated seamless account openings for new customers while accurately collecting required documentation.
- Developed strong relationships with customers, identifying their financial needs and recommending appropriate products and services.
- Increased cross-selling opportunities by proactively identifying customer needs during interactions.
- Successfully managed loan portfolios, minimizing delinquency rates through proactive monitoring and timely follow-up actions. Managed over 300 loan clients.
- Conducted thorough financial analyses to determine clients'' creditworthiness and approve loans accordingly.
Business Development Officer
First Global Bank
04.2018 - 02.2020
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
- Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
- Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
- Attended monthly sales meetings and quarterly sales trainings.
Teller
First Global Bank
10.2016 - 07.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate degree - Business Administration
Excelsior Community College
Kingston, Jamaica01.2017
Caribbean Advanced Proficiency (CAPE) - Communication Studies
Excelsior Community College
Kingston, Jamaica07.2014
Pre-University -
University of The West Indies
Kingston, Jamaica07.2011
High School - English Language, Mathematics, Social Studies, Information Technology, Office Administration, Principles of Business
Tarrant High School
Kingston, Jamaica07.2009
Primary School -
St. Jude’s Primary School
Kingston, Jamaica06.1998
Skills
- Proficient in Microsoft Office
- Working on my own initiative
- Good interpersonal skills
- Analytical
- Time management
- Excellent communicator
- Good team player
- Goal-oriented mindset
- Sales proficiency
- Loan processing
- Bank product sales
- Teamwork
- Customer service
Personal Information
- Date of Birth: 02/26/92
- Nationality: Jcan
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Retail Banking Officer
JMMB Bank
04.2020 - 11.2024
Business Development Officer
First Global Bank
04.2018 - 02.2020
Teller
First Global Bank
10.2016 - 07.2018
Associate degree - Business Administration
Excelsior Community College
Caribbean Advanced Proficiency (CAPE) - Communication Studies
Excelsior Community College
Pre-University -
University of The West Indies
High School - English Language, Mathematics, Social Studies, Information Technology, Office Administration, Principles of Business
Tarrant High School
Primary School -
St. Jude’s Primary School
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