Shamariona Gunter
Durham,NC
Summary
Motivated and dependable associate in science student with 5+ years of customer service and sales experience in fast-paced retail and food environments. Proven ability to increase store revenue through product knowledge, upselling, and excellent customer engagement. Currently pursuing a degree in computer science with a passion for technology and problem-solving. Bilingual and CPR certified.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gas Attendant
Speedway
Durham, NC
09.2024 - Current
- Drove sales growth through effective upselling techniques and customer engagement
- Delivered prompt, friendly service while actively identifying customer needs
- Scanned and bagged items efficiently, ensuring a smooth checkout experience
- Handled transactions with accuracy including cash, card, gift cards, and vouchers
- Maintained clean, organized workstations and restocked merchandise regularly
- Provided carryout assistance to customers and retrieved shopping carts to enhance service
- Resolved customer concerns swiftly while upholding store standards and safety policies
Front End Associate
Walmart
Durham, NC
06.2023 - 07.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers find desired products, ensuring efficient service.
- Worked flexible schedule and extra shifts to meet business needs.
- Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
- Assisted customers in locating and purchasing merchandise, promoting in-store specials
- Handled returns, exchanges, and refunds in coordination with the customer service team
- Maintained tidy, stocked shelves and set up effective product displays
- Streamlined checkout process, reducing wait times for customers by efficiently handling transactions and bagging items.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
Crew Member
Chipotle
Durham, NC
09.2022 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Supported training of new crew members, leading to more efficient onboarding process.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Gas Station Attendant
Sheetz
Durham, NC
03.2022 - 07.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Established customer loyalty program, increasing repeat business.
- Enhanced community engagement by participating in local events and promoting gas station.
Education
High School Diploma -
Hillside High School
Durham, NC06.2022
Skills
- Cleanliness and organization
- Patience and empathy
- Customer service and assistance
- Reliability and punctuality
- Customer Service & Sales Cash Handling & POS Systems Inventory Management Microsoft Office Suite (Word, Excel, PowerPoint) Bilingual (English/Spanish) CPR Certified
Certification
- CPR Certification• Driver’s License•SafeServe
Languages
Spanish
Professional Working
Timeline
Gas Attendant
Speedway
09.2024 - Current
Front End Associate
Walmart
06.2023 - 07.2024
Crew Member
Chipotle
09.2022 - 08.2023
Gas Station Attendant
Sheetz
03.2022 - 07.2022
High School Diploma -
Hillside High School