Shamark Dalton
Amherst,NY
Summary
Highly motivated team leader and sales professional with proven results as a top performer in training and sales. Very outgoing, engaged and task orientated. Productive, hard working and known for consistently meeting and exceeding goals. Experience in coaching, developing and training while driving metrics in a vastly changing environment.
Overview
23
23
years of professional experience
Work History
Sales Associate
GEICO
Getzville, NY
04.2012 - 10.2022
- Personalized and produced multiple lines of insurance including auto, renters and personal umbrella policies
- Team leader with productivity for bundle sales 2022
- Written average auto premium of $4.4 Million per year
- Top producer for GEICO auto sales countrywide in 2012 and 2019
- Top producer for GEICO auto sales in New York State for 9 consecutive years (2013-2021)
Diversity Trainer
GEICO
Getzville, NY
03.2013 - 03.2015
- Facilitated diversity classes and workshops for all employees focusing on equal opportunity, diversity and inclusion
- Hosted and facilitated diversity panel discussions and town halls to support diversity and inclusion initiatives
Sales Supervisor
GEICO
Getzville, NY
04.2006 - 04.2012
- Supervised staff of 10 team members to reach monthly sales productivity, efficiency and quality goals
- Worked jointly with team members to create strategic selling strategies, improved sales closure and cross-selling other products and services
- Managed employee performance while implementing personalized coaching plans and career development
- Regularly achieved top quartile call quality audit results
Sales/Customer Service Trainer
GEICO
Getzville, NY
04.2002 - 10.2006
- Trained over 400 new hire personnel on company operations, insurance products, customer service and sales
- Certified over 90% of new hires after 6 months of training, coaching and development
- Created and implemented training for objection handling and persuasive selling techniques
- Cross-trained various products including personal umbrella, auto and renters sales
- Mentored and developed other personnel including coaches, trainers and supervisors
- Coordinated and managed GEICO internship program partnered with various local colleges and universities including University of Buffalo, Buffalo State
Education
Bachelor of Science - Business Administration
SUNY Empire State College
Saratoga Springs, NY05.2017
Skills
- Verbal and Written Communication
- Effective Selling Techniques
- Teamwork and Collaboration
- Performance Management
Timeline
Diversity Trainer
GEICO
03.2013 - 03.2015
Sales Associate
GEICO
04.2012 - 10.2022
Sales Supervisor
GEICO
04.2006 - 04.2012
Sales/Customer Service Trainer
GEICO
04.2002 - 10.2006
Bachelor of Science - Business Administration
SUNY Empire State College