Open To Work
Shamarr Hullett
Roosevelt,NJ
Work Preference
Summary
Reliable IT Specialist offering experience in diagnosing, detecting and resolving software issues. Seasoned software quality assurance analyst with a strong background in developing and implementing testing protocols to enhance product reliability and efficiency. Skilled in various testing methodologies, including automated and manual testing techniques. Demonstrated ability to work collaboratively with development teams to facilitate smooth and effective software releases. Successfully reduced error rates and improved user satisfaction through comprehensive testing strategies and continuous improvement practices.
Overview
20
20
years of professional experience
Work History
Application Support Specialist
Munich Re-america
Princeton, NJ
07.2022 - 07.2025
- Provided technical support for application users across various departments.
- Collaborated with development teams to implement software updates and enhancements.
- Assisted in testing new applications before deployment to ensure reliability.
- Provided application support and maintenance for clients, troubleshooting any issues that arose.
- Interfaced with third party vendors when necessary for resolution of escalated issues.
Quality Assurance test Lead
Munich Re-america
Princeton, NJ
01.2006 - 06.2022
- Led cross-functional teams to drive project initiatives and ensure alignment for project success.
- Tested functionality, performance and compliance of each product against requirements to maintain strong development standards and high customer satisfaction.
- Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
- Tracked and communicated project status to stakeholders and investors through weekly reports.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Developed and implemented test plans, strategies, and quality standards for software development projects.
- Evaluated existing processes against ISTQB industry standards.
Education
Associate of Applied Science - Information Technology
Brick Computer Science Institute
Bricktown, NJ02-1998
Skills
- Application troubleshooting
- Software testing
- Agile test coaching
- Technical documentation
- Problem solving
- Test automation
- Azure DevOps administration
- ServiceNow
References
References available upon request.
Timeline
Application Support Specialist
Munich Re-america
07.2022 - 07.2025
Quality Assurance test Lead
Munich Re-america
01.2006 - 06.2022
Associate of Applied Science - Information Technology
Brick Computer Science Institute