Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SHAMAS AHMAD

Sacramento,CA

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. Ready to learn new things and further education.

Overview

4
4
years of professional experience

Work History

Clinical Quality Intern

WellSpace Health
05.2023 - 12.2023
  • Updated records with demographic data, medical histories, and diagnostic procedures.
  • Secured patient information according to HIPAA protocols by following strict procedures.
  • Verified data accuracy by consistently reconciling work with documentation.
  • Identified and corrected data entry errors using established quality control methods and audited health records
  • Completed research, compiled data, updated spreadsheets and produced timely reports.

Digital Personal Shopper

WALMART
11.2022 - 08.2023
  • Processed returns and exchanges for unwanted items, adhering to store policies.
  • Delivered superior customer service, answered questions, and resolved customer complaints.
  • Collaborated with team to complete daily tasks and enhance service delivery.
  • Assisted with collection, loading, and acceptance of payment for customer pick-up and delivery orders.

Warehouse Team Member

APPLE
06.2021 - 01.2022
  • Prepared orders quickly, pulling and packing products for quick shipment.
  • Supported production line by working with consistent speed and accuracy on products.
  • Met promised delivery times using excellent sorting skills and strong attention to detail.
  • Inspected quality, quantity, and availability of goods against records.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Fast Food Shift Lead / Staff Member

TACO BELL RESTAURANT
10.2019 - 06.2021
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations
  • Coached team members on food safety and sanitation processes, customer service, menu education, and up-selling techniques to drive revenue.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Education

Bachelor of Science (B.S) - Public Health: Healthcare Administration

Sacramento State University
Sacramento, CA
12.2023

Skills

  • Project Support
  • Analytics
  • Recordkeeping
  • Data Entry
  • Critical Thinking
  • Team Development
  • Shipping and Receiving
  • Order Fulfillment
  • Customer Service
  • Planning and Organization

Languages

English
Urdu
Punjabi
Hindi

Timeline

Clinical Quality Intern

WellSpace Health
05.2023 - 12.2023

Digital Personal Shopper

WALMART
11.2022 - 08.2023

Warehouse Team Member

APPLE
06.2021 - 01.2022

Fast Food Shift Lead / Staff Member

TACO BELL RESTAURANT
10.2019 - 06.2021

Bachelor of Science (B.S) - Public Health: Healthcare Administration

Sacramento State University

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SHAMAS AHMAD