Kevonte Dempsey
LELAND,NC
Summary
Hardworking professional with background assisting administrative and sales positions. Skilled at engaging with customers, understanding needs, and persuasively promoting products. Eager to turn customer-facing experience and marketing education into organizational opportunity.
Overview
3
3
years of professional experience
Work History
Clinical Strategy Intern
Pharpoint Research
10.2023 - Current
- Developed Clinical Operations proposals, contributing to an increase in proposal acceptance rate.
- Supported business development efforts, resulting in new client engagements.
- Conducted research and analysis of competitors' products, services, and strategies to inform strategic decisions.
- Provided administrative support for senior management during strategy planning sessions.
- Assisted in developing project timelines for strategy projects, ensuring deadlines are met.
- Developed presentations summarizing key findings from market research studies and other analyses.
- Conducted market research to identify trends, customer needs, and competitor activities.
Healthcare Consultant
Dawson Med Urgent Care
01.2024 - 05.2024
- Led initiatives to increase patient engagement, improving patient satisfaction scores
- Implemented process improvements, reducing patient wait times
- Designed surveys to measure customer satisfaction with existing products or services.
- Generated ideas for new products and services based on customer feedback and industry insights.
- Developed and implemented marketing strategies to increase brand awareness, engagement and customer loyalty.
Nephrology Research Assistant
ECU, Brody School of Medicine
08.2021 - 10.2022
- Managed participant recruitment and retention, achieving retention throughout the study
- Expedited IRB approvals, enabling faster initiation of new studies.
- Documented findings from experiments and compiled them into comprehensive reports for review by senior researchers.
- Prepared presentations summarizing research findings.
- Conducted customer surveys to gather feedback about products and services.
Education
Master of Healthcare Administration -
University of North Carolina Wilmington
05.2024
Bachelor of Science, Biology (Public Health) -
East Carolina University
05.2022
Skills
- Administrative Support
- Microsoft Office Suite
- Collaboration
- Problem-solving
- Trend Analysis
- Strategy Development
- Creative thinking
- Pipeline Development
- Qualitative Research
- Relationship Building
- Research
- Project Support
- Operations Support
Awards
University Dean's List, Spring 2021-2024
Timeline
Healthcare Consultant
Dawson Med Urgent Care
01.2024 - 05.2024
Clinical Strategy Intern
Pharpoint Research
10.2023 - Current
Nephrology Research Assistant
ECU, Brody School of Medicine
08.2021 - 10.2022
Master of Healthcare Administration -
University of North Carolina Wilmington
Bachelor of Science, Biology (Public Health) -
East Carolina University
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