SHAMAYAH OLDEN
Milwaukee,WI
Summary
Friendly, organized, and dependable individual with strong communication and multitasking skills. Passionate about providing excellent customer experiences and maintaining a professional, welcoming environment. Currently pursuing a degree in Nursing, bringing a caring and attentive approach to every interaction. Eager to contribute to a team and grow within a professional setting.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Milwaukee, WI
07.2024 - Current
- Delivered fast, friendly service in a high-volume environment.
- Handled customer inquires, payments, and customized orders efficiently.
- Maintained a clean, organized front-of-house and drive thru area.
- Adhered to health department regulations concerning sanitation standards.
Front Desk Representative
My Little Munchkins Daycare
Milwaukee, WI
02.2022 - 06.2025
- Served as the first point of contact for parents and visitors, providing a warm and professional welcome and ensuring safe, organized check in/check out process for children.
- Managed daily attendance records, handled phone and email inquiries and coordinated communication between parents and staff.
- Supported administrative operations, including billing, scheduling tours, and maintaining child enrollment records with accuracy and confidentiality.
- Assisted with emergency protocols, and ensured compliance with state childcare regulations and center policies.
Education
Associate Degree in Nursing - Nursing
Milwaukee Area Technical College
true05-2027
High School Diploma -
Milwaukee Lutheran Highschool
Milwaukee, WI05-2023
Skills
- Excellent verbal and written communication
- Customer service & conflict resolution
- Multitasking & time management
- Phone etiquette & appointment scheduling (willing to train)
- Microsoft Office / Google Workspace basics
- Positive attitude & professional demeanor
Timeline
Barista
Starbucks
07.2024 - Current
Front Desk Representative
My Little Munchkins Daycare
02.2022 - 06.2025
Associate Degree in Nursing - Nursing
Milwaukee Area Technical College
High School Diploma -
Milwaukee Lutheran Highschool
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