Shambreel Hall
Memphis,TN
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER REPRESENTATIVE
RT VIRTUAL CENTER
08.2022 - 07.2024
- ASSISTING CUSTOMERS IN RESOLVING ISSUES OR ANSWERING QUESTIONS REGARDING PRODUCTS OR SERVICES PROVIDED BY THE COMPANY
- PROVIDING INFORMATION ABOUT PRODUCTS OR SERVICES TO CUSTOMERS OVER THE PHONE OR VIA EMAIL OR CHAT APPLICATIONS SUCH AS SKYPE
- ASSISTING CUSTOMERS WITH BILLING INQUIRIES AND PROBLEMS, INCLUDING RESOLVING ISSUES AND ANSWERING QUESTIONS RELATED TO THEIR BILLS
- PROVIDING COMPANY INFORMATION TO CUSTOMERS, INCLUDING RATES, FEES, AND OTHER DATA
- TRACKING AND RESOLVING CUSTOMER ISSUES USING COMPUTER SOFTWARE APPLICATIONS SUCH AS CRMS AND DMSES
- IDENTIFYING AND SOLVING PROBLEMS WITH CUSTOMER ORDERS OR SERVICE REQUESTS
- EXPLAINING NEW OR EXISTING PRODUCTS OR SERVICES TO CUSTOMERS VIA PHONE, EMAIL, OR LIVE CHAT SESSIONS.
PCA/ CNA
BAPTIST DESOTO MEMORIAL HOSPITAL
10.2019 - 08.2022
- TURNING OR MOVING PATIENTS
- GATHERING MEDICAL SUPPLIES
- BATHING PATIENTS
- GROOMING PATIENTS BY BRUSHING THEIR HAIR, TEETH, SHAVING THEM, ETC
- FEEDING PATIENTS AND DOCUMENTING THEIR FOOD AND LIQUID INTAKE
- CHECKING VITAL SIGNS SUCH AS BLOOD PRESSURE AND HEART RATE
- ANSWERING PATIENT CALLS
- DOCUMENTING INFORMATION
- CLEANING ROOMS AND BED LINENS
- STOCKING SUPPLIES
- ASSISTING WITH SOME MEDICAL PROCEDURES
- SAFETY PROCEDURES
- TRANSPORTING PATIENTS
- TAKING CARE OF WOUNDS.
HAZMAT SPECIALIST
FEDEX EXPRESS
02.2019 - 10.2019
- DEVELOPS PROGRAMS FOR THE SAFE HANDLING, STORAGE, TRANSPORT, AND DISPOSAL OF CHEMICAL AND RADIOACTIVE MATERIALS
- CONDUCTS INSPECTIONS TO ENSURE WORKERS ARE COMPLYING WITH ENVIRONMENTAL AND SAFETY REGULATIONS AND GUIDELINES
- PROVIDES TRAINING ON APPLICABLE HAZARDOUS WASTE REGULATIONS AND GUIDELINES
- CREATES AND IMPLEMENTS EMERGENCY RESPONSE PLANS
- OVERSEES AND FACILITATES EMERGENCY RESPONSE PLAN IN THE EVENT OF A HAZARDOUS SPILL OR RELEASE
- MAINTAINS CURRENT KNOWLEDGE OF HAZARDOUS WASTE REGULATIONS, UPDATING RESPONSE PLANS TO COMPLY WITH NEW REGULATIONS AND AMENDMENTS
- PERFORMS OTHER RELATED DUTIES AS ASSIGNED.
Education
NURSING -
NORTHWEST COMMUNITY COLLEGE
04.2020
Skills
- Problem Anticipation and Resolution
- Cleaning and Organizing
- Program Management
- Workflow Optimization
- Time Management
- Complex Problem-Solving
- Calm and Professional Under Pressure
- Critical Thinking
- Patient and Empathetic
- Data Entry and Maintenance
- Patients
- Customer Services
- Adobe
- Microsoft
- Computer Tech
- Cash Handling
- Excel
- Words
- Chrome
- Typing
- Clerical
- Planning
Certification
- FORKLIFT CERTIFIED
- TUG CERTIFIED
- CLERICAL CERTIFIED
Professionaloverview
Solid team player with an upbeat, positive attitude. Passionate about building customer relationships and defusing customer situations. Seeking to obtain a challenging position that will utilize my knowledge, talents, and skills, and provide opportunities for growth and advancement.
Timeline
CUSTOMER REPRESENTATIVE
RT VIRTUAL CENTER
08.2022 - 07.2024
PCA/ CNA
BAPTIST DESOTO MEMORIAL HOSPITAL
10.2019 - 08.2022
HAZMAT SPECIALIST
FEDEX EXPRESS
02.2019 - 10.2019
NURSING -
NORTHWEST COMMUNITY COLLEGE
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