Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kennedy Fernandez

Summary

Dedicated customer representative with a proven track record in problem resolution and data management; with strong customer service and team collaboration skills. Experienced in handling inquiries and resolving billing discrepancies, contributing to improved client satisfaction and operational efficiency.

Overview

1
1
year of post-secondary education
5
5
years of professional experience

Work History

Customer Representative

Brody Brothers Pest Control
Owaneco, MD
01.2026 - Current
  • Assisted customers with pest control inquiries and service requests.
  • Scheduled appointments for pest inspections and treatments effectively.
  • Provided product information to customers regarding pest control solutions.
  • Processed invoices and billing statements for customer accounts efficiently.
  • Maintained accurate billing records using accounting software and spreadsheets.
  • Collaborated with departments to resolve billing discrepancies and inquiries.
  • Assisted in preparing monthly financial reports for management review.
  • Communicated with clients regarding payment terms and outstanding balances.

Team Member

Chick-fil-A
Owings Mills, Maryland
08.2021 - 01.2026
  • Provided exceptional customer service during busy meal periods.
  • Resolved customer inquiries and concerns with professionalism and care.
  • Collaborated with team members to ensure efficient order processing.
  • Prepared food items according to company standards and safety guidelines.
  • Maintained cleanliness and organization in dining and kitchen areas.
  • Handled cash transactions accurately at the register.
  • Assisted in training new employees on operational procedures.

Education

Associate of Science - Nursing

The Community College of Baltimore County
Catonsville, MD
01.2026 - 08.2026

Certified Nursing Assistant - Certified Nursing Assistant

Ghandi Health Care
Pikesville, MD
09.2025 - 10.2025

New Town High
Owings Mills, MD

Skills

  • Customer service
  • Inbound call answering
  • Scheduling
  • Payment processing
  • Data management
  • Report generation
  • Scheduling
  • Team collaboration
  • Problem resolution
  • Dispute resolution
  • De-escalation
  • Quality assurance
  • Client relations
  • Member account management
  • Call management
  • Inbound and outbound calling
  • Product education
  • Staff training
  • Project management
  • Healthcare technology
  • Medical terminology
  • Data entry
  • Typing speed
  • Sales closing
  • Conflict resolution
  • Communication skills
  • Grammar
  • Multi-line telephone operations
  • Inbound and outbound calling

Timeline

Customer Representative

Brody Brothers Pest Control
01.2026 - Current

Associate of Science - Nursing

The Community College of Baltimore County
01.2026 - 08.2026

Certified Nursing Assistant - Certified Nursing Assistant

Ghandi Health Care
09.2025 - 10.2025

Team Member

Chick-fil-A
08.2021 - 01.2026

New Town High
Kennedy Fernandez