Natassia Thornton

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
• Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
• Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
• Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
• Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.

Developed and implemented business plans, financial strategies and marketing strategies.

Provided support to patients with bathing, feeding, cleaning tasks and errands.