Shambria Ballentine
Pulaski,TN
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Enhanced profitability through strategic cost-control measures and optimized inventory management. Recognized for exceptional problem resolution skills and fostering a high-performance culture, driving customer satisfaction and operational excellence.
Experienced with food preparation, customer service, and inventory management. Utilizes excellent communication skills to ensure customer satisfaction and smooth operations. Track record of maintaining cleanliness and adhering to food safety standards.
Overview
28
28
years of professional experience
Work History
Deli
Walmart
11.2024 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
General Manager
McDonald's
02.1997 - 11.2024
- Oversaw daily operations, ensuring compliance with corporate standards and policies.
- Led staff recruitment, training, and development to optimize team performance.
- Implemented cost-control measures to enhance profitability and reduce waste.
- Analyzed sales data to identify trends and drive strategic decision-making.
- Managed inventory levels, ensuring product availability while minimizing excess stock.
- Led staff training programs, enhancing team performance and customer service excellence.
- Oversaw daily operations, ensuring adherence to food safety standards and quality control measures.
Education
High School Diploma -
Giles County High School
Pulaski, TNCertificate -
McDonald's Hamburger Unversity
Chicago, ILSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Staff management
- Customer relations
- Inventory control
Timeline
Deli
Walmart
11.2024 - 02.2025
General Manager
McDonald's
02.1997 - 11.2024
High School Diploma -
Giles County High School
Certificate -
McDonald's Hamburger Unversity