Shameal Gordon
Kingston
Summary
Dynamic and results-driven professional committed to customer satisfaction with a proven track record in leadership, discipline, and teamwork. Recognized for a resourceful approach to problem-solving and a focused work ethic that fosters collaboration and drives success. Passionate about unlocking potential—both personally and within teams—while maintaining a high standard of professionalism in all endeavors. Eager to contribute skills and experience to create impactful solutions that benefit clients and colleagues.
Overview
3
3
years of professional experience
Work History
Cashier/ Server
La Cribb Bar and Lounge
2024.12 - 2025.06
- Engaged with guests to accurately capture food and beverage preferences, ensuring satisfaction with service.
- Executed transactions through POS system to facilitate seamless customer payment experiences.
- Delivered meals efficiently to enhance customer satisfaction and ensure quality service.
- Coordinated with kitchen staff to maintain precision and efficiency in order processing.
- Maintained a clean dining area while skillfully resolving customer concerns to promote satisfaction and comfort.
Cashier/ Server
Quick Chick
2023.09 - 2024.01
- Provided outstanding support to enhance customer experience and foster positive relationships.
- Executed cash balancing and discrepancy reconciliation to ensure accurate financial reporting.
- Executed daily cleaning tasks and monitored inventory levels to maintain restaurant standards.
- Maintained accurate financial records by proficiently operating cash register and integrating other POS systems during sales transactions.
Hairdresser
Kadian Beautyland
2022.07 - 2023.09
- Addressed customer inquiries and concerns promptly, fostering a welcoming environment for all guests.
- Investigated and resolved customer issues while overseeing request processing to ensure timely solutions.
- Executed a variety of hair styling methods and treatments, ensuring optimal results for diverse client needs.
- Conducted regular cleaning and sanitization of tools and equipment to uphold workplace health protocols.
Education
Excelsior Community College
01.2023
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Dunoon Park Technical High School
01.2022
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Norman Gardens Primary and Junior High
01.2016
Caribbean Secondary Education Certificate - General Proficiency (CXC/CSEC)
Skills
- Time Management
- Professional Customer Communication (Verbal & Written)
- Dynamic
- Team Collaboration & Confidentiality
- Conflict Resolution & Emotional Intelligence
- Goal Oriented
- Experienced in Microsoft Office Suite (intermediate)
Timeline
Cashier/ Server
La Cribb Bar and Lounge
2024.12 - 2025.06
Cashier/ Server
Quick Chick
2023.09 - 2024.01
Hairdresser
Kadian Beautyland
2022.07 - 2023.09
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Dunoon Park Technical High School
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Norman Gardens Primary and Junior High
Caribbean Secondary Education Certificate - General Proficiency (CXC/CSEC)
Excelsior Community College