SHAMECCA SMITH-KELLY
Columbia,CT
Summary
Certified Phlebotomist Technician well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. I have completed the phlebotomy program at Midlands Technical College and have recently passed the NHA Phlebotomy Technician Certification Exam. I believe I am well qualified for this position because of my interpersonal, organization and adaptability skills when working with toddlers, adults and geriatric patients.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
Customer Experience Agent
Teleperformance
07.2021 - 04.2024
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Investigated customer complaints and escalated issues to address critical requests.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Managed over 50+ customer calls per day
Roadside Assistance Dispatcher
Agero
02.2020 - 02.2021
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide delivery updates and resolution.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Applied Science - Surgical Technology Phlebotomist Cardiac Care Tech
Midlands Technical College
West Columbia, SC05.2026
No Degree - Business Management
Limestone College
Gaffney, SC05.2019
High School Diploma -
Eau Claire High School
Columbia, SC05.2015
Skills
- Patient preparation
- Data Entry
- Infection Control
- Venipuncture
- Specimen Preparation
- Interpersonal communication skills
- Dependable and Responsible
- Willing to Adapt
- Team Player
- Keeps Up With Policies And Procedures
Timeline
Customer Service Representative
Afni Inc, Verizon
05.2024 - Current
Customer Experience Agent
Teleperformance
07.2021 - 04.2024
Roadside Assistance Dispatcher
Agero
02.2020 - 02.2021
Associate of Applied Science - Surgical Technology Phlebotomist Cardiac Care Tech
Midlands Technical College
No Degree - Business Management
Limestone College
High School Diploma -
Eau Claire High School
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