Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantis Suttle

Smiths Station,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Team Lead

Afni Inc, Verizon
07.2019 - Current
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Developed customer service initiatives to improve performance and uplift satisfaction scores.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer Care Specialist

Synovus
01.2015 - 06.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Directed customers to appropriate departments for additional support.
  • Provided customers with detailed information on company products, services and materials.
  • Took ownership of customers issues to follow problems through to resolution.
  • Verified accuracy of customer account information and updated when necessary.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.

Education

Associate of Arts - Art

Chattahoochee Valley Community College
Phenix City, Alabama
05-2018

High School Diploma -

Smiths Station High School
05-2013

Skills

  • Call center experience
  • Team management
  • Inbound and outbound calls
  • Inside sales
  • Complaint handling
  • Customer service analysis
  • Data entry
  • Tech support
  • Product knowledge

Timeline

Customer Service Representative Team Lead

Afni Inc, Verizon
07.2019 - Current

Customer Care Specialist

Synovus
01.2015 - 06.2019

Associate of Arts - Art

Chattahoochee Valley Community College

High School Diploma -

Smiths Station High School
Shantis Suttle