SHAMEERAH BATES

· Delivers measurable results, achieving 103% of consumer DDA goals and 111% of business DDA goals, while maintaining quality and compliance standards.

· Received recognition for leadership and results, including Lending & Investment Champion (2024) and Market All Stars Award (2025).

· Promoted customer-focused delivery by leveraging client insights to enhance service quality and outcomes.

· Supports and coaches a cross-functional team by encouraging disciplined execution, accountability, and continuous improvement aligned with organizational goals.

· Organizes and facilitates regular planning, prioritization, and performance review sessions that mirror Scrum ceremonies and keep work aligned with core priorities.

· Tracked and communicated progress through KPIs and performance metrics, providing visibility for stakeholders and leadership.

· Identifies obstacles affecting team effectiveness and proactively removes impediments to maintain focus on high-value priorities.

· Partners with internal stakeholders to balance business needs, manage dependencies, and shield the team from competing demands.

· Applies a strong risk mindset to identify, assess, and mitigate operational and compliance risks in accordance with PNC’s Enterprise Risk Management Framework.

· Championed continuous improvement, resulting in 30% growth in core product sales and a 22% expansion of the portfolio.

· Oversaw multiple teams across locations, establishing structured operating cadences and execution rhythms based on Agile delivery models.

· Facilitated cross-functional collaboration to ensure alignment on priorities, work readiness, and delivery expectations.

· Partnered with senior leaders and frontline teams to manage change initiatives and remove barriers to successful execution.

· Implemented training and coaching programs that improved customer satisfaction scores by 15%, reinforcing quality and value delivery.

Established success metrics for new branch launches to guide performance evaluation.

· Promoted inclusive team practices and open communication through Diversity & Inclusion initiatives.

• Implemented process improvements to enhance operational efficiency, reduce risks, and maintain audit readiness.
• Reinforced disciplined delivery and compliance within a regulated environment.
• Coached team members to meet performance benchmarks through clear expectations and targeted feedback.
• Supported leadership in growth initiatives by coordinating tasks and tracking outcomes to resolve issues effectively.

· Recognized for consistent performance and value delivery, leading the region in loan volume for two consecutive years.

· Collaborated with clients to identify needs, prioritize solutions, and deliver tailored value.

· Employed consultative discovery to facilitate client decision-making and streamline solution delivery.

· Coordinated with multiple stakeholders, managing competing priorities and ensuring timely delivery.