Shameeya Johnson
Burleson,Tx
Summary
Highly motivated and detail-oriented professional with a strong work ethic and a commitment to excellence. Adept at problem-solving, teamwork, and effective communication, with a proven ability to adapt to new challenges and environments. Skilled in customer service and childcare, with a focus on efficiency, organization, and continuous improvement. Seeking to contribute my expertise and dedication to a dynamic organization that values growth and innovation.
Overview
8
8
years of professional experience
Work History
Assistant Director
Q&A Preschools
Burleson, TX
03.2024 - 11.2024
- Assist the Director in day-to-day operations, including scheduling, enrollment, budgeting, and maintaining records
- Ensure the school complies with all licensing, health, and safety regulations
- Oversee payroll, billing, and other financial documentation as needed
- Assist with hiring, training, and supervising teachers and support staff
- Conduct regular observations and evaluations to provide constructive feedback
- Help organize and lead professional development workshops and meetings
- Support the development and implementation of the curriculum, ensuring it meets educational standards and promotes child development
- Assist teachers with lesson planning and provide resources and guidance for effective teaching practices
- Monitor classroom activities to ensure they align with the school's educational goals
- Communicate with parents regarding their child's progress, behavior, and any school events or updates
- Organize family events and parent-teacher conferences
- Address parent concerns or complaints, escalating issues to the Director if necessary
- Assist with morning drop-off, afternoon pick-up, and other transition times as needed
- Cover classrooms when teachers are absent or need support
- Support smooth daily transitions and supervise meal and rest times when needed
- Enforce school policies, including behavioral and disciplinary procedures
- Support teachers in managing challenging behaviors, and provide guidance on strategies for behavior management
Program Director
Girls Inc
Fort Worth, TX
10.2022 - 03.2024
- Responsible for planning, implementing and evaluating programs and projects, ensuring that programs are delivered on time, within budget and according to quality standards
- Conducted meetings with company hire ups to review programs and approval for implementing new programs
Data/PEIMS
Crowley ISD
Crowley, TX
09.2018 - 10.2022
- Worked very close with the principal to provide required documents for the state and others as needed and also completed daily reports
- Assist the teacher in maintaining a confidential assessment binder consisting of developmental assessments, individual goals and observations of progress
Customer Service Representative
McKesson
Remote
02.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Remote Collections Specialist
Andy's Auto
Fort Worth, TX
10.2016 - 09.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Processed payments and applied to customer balances.
Education
Bachelor of Science -
University of Phoneix
Az05.2026
Skills
- Technical Skills
- Communication
- Problem-Solving
- Time Management
- Collaboration
- Customer Service
- Project Management
- Adaptability
- Attention to Detail
- Creativity & Innovation
Languages
English
Full Professional
Timeline
Assistant Director
Q&A Preschools
03.2024 - 11.2024
Program Director
Girls Inc
10.2022 - 03.2024
Customer Service Representative
McKesson
02.2021 - 04.2022
Data/PEIMS
Crowley ISD
09.2018 - 10.2022
Remote Collections Specialist
Andy's Auto
10.2016 - 09.2018
Bachelor of Science -
University of Phoneix
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