Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shameika Smith

Macon

Summary

Service-oriented Front Desk Agent with 2 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Smart professional skilled in organizing documents, managing calendars, scheduling appointments, and maintaining databases. Experienced in file management, customer service, and office equipment upkeep. Dedicated to providing a high level of customer service and accuracy in all tasks.

Experienced with safe and efficient driving practices, ensuring timely deliveries. Utilizes excellent route planning and vehicle maintenance skills to maintain operational efficiency. Track record of reliability and adaptability, consistently meeting transportation demands.

Professional driver adept at maintaining high standards and achieving results. Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.

Overview

11
11
years of professional experience

Work History

Fedex Driver

FedEx
08.2025 - 05.2026
  • Operated delivery vehicles efficiently, ensuring timely package arrival to customers.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Collaborated with team members to optimize delivery routes and enhance service efficiency.
  • Trained new drivers on best practices for navigation and customer service excellence.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

Team Lead

American Woodmark
07.2023 - 04.2025
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Streamlined workflow processes, resulting in enhanced team performance and output quality.
  • Led cross-functional teams to improve production efficiency and reduce waste.

Desk Clerk

Dollar General Distribution Center
Jackson
04.2020 - 04.2023
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods
  • Maintained important files, running reports and delivering updates on occupancy and revenue
  • Maintained and updated filing, inventory and database systems, manually or using computer

Palletizer Operator

Mannington Mills Inc.
Madison
08.2019 - 05.2020
  • Removed damaged or inferior materials to prepare products for packaging
  • Sorted, graded and weighed products, verifying and adjusting products to meet specifications
  • Adjusted machine components, machine tensions and machine pressure according to size and processing angle of product

Supervisor

Rose Acres Farms
Eatonton
05.2015 - 05.2019
  • Monitored employee productivity to provide constructive feedback and coaching
  • Reviewed completed work to verify consistency, quality and conformance

Education

Some College -

Phoenix University Online
03-2025

High School Diploma -

Putnam County High School
GA
05-2003

Skills

  • Mail Sorting and Routing
  • Flexible and Adaptable
  • Editing and Proofreading
  • Team Collaboration
  • Data Entry
  • Materials Handling
  • Pallet Construction
  • Crisis Communications
  • Circulation Desk Management
  • Problem-Solving Skills
  • File Management
  • Corporate Communications
  • Word Processing
  • Customer Support Needs Assessment
  • Microsoft Office
  • Advanced Excel Spreadsheet Functions
  • Time management
  • Customer service
  • Vehicle inspection

Timeline

Fedex Driver

FedEx
08.2025 - 05.2026

Team Lead

American Woodmark
07.2023 - 04.2025

Desk Clerk

Dollar General Distribution Center
04.2020 - 04.2023

Palletizer Operator

Mannington Mills Inc.
08.2019 - 05.2020

Supervisor

Rose Acres Farms
05.2015 - 05.2019

High School Diploma -

Putnam County High School

Some College -

Phoenix University Online