Shameilla McMullen
Martin,TN
Summary
Adept at fostering emotional support and customer satisfaction, I leveraged critical thinking and active listening to enhance client well-being as a Caregiver. My expertise in personal hygiene assistance and problem resolution led to significant improvements in client comfort and loyalty, embodying a commitment to excellence and compassionate care.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Consumer Direct Care Network
12.2023 - Current
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
Assembly Line Production Worker
Plastic Products Co.
04.2024 - 07.2024
- Maintained a clean and organized workstation, ensuring optimal productivity and safety for all workers.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
Direct Support Professional Caregiver
St. John's Community Services
11.2021 - 10.2023
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
Customer Service Representative
QuickBooks Payroll Supports
11.2020 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assembly Line Technician
MTD
10.2019 - 04.2020
- Participated in root cause analysis investigations, providing valuable insights for corrective action implementation.
- Collaborated with team members to consistently meet or exceed production targets without compromising on quality standards.
- Contributed to a safe working environment by adhering to safety guidelines and protocols at all times.
Technician
MSHN Enterprises
03.2019 - 09.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
Quality Control Inspector
MTD
08.2018 - 03.2019
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Assembly Line Worker
Dong-A-USA
05.2018 - 10.2018
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
Cleaning Crew Member
Mr. Floors
10.2017 - 08.2018
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Used time management and efficient cleaning methods to meet deadlines.
Respite Care Worker
Consumer Direct Care Network
09.2017 - 06.2018
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Designed and implemented various activities to encourage socialization and aid residents in identifying potential.
- Addressed emergency situations with calm and efficiency, ensuring safety and well-being of clients under all circumstances.
Direct Support Professional
St. John's Community Services
10.2015 - 02.2017
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cook
Huddle House Restaurant
11.2015 - 09.2016
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Residental Support Staff Member
Omni Visions Inc.
02.2013 - 09.2015
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s unique needs.
- Supported the development of healthy coping strategies for residents experiencing emotional or behavioral challenges.
- Coordinated transportation services for residents to attend appointments, outings, or important events.
Education
High School Diploma -
Greenfield High School
Greenfield, TN05-2012
Skills
- Emotional support
- Customer service
- Critical thinking
- Active listening
- Data entry
- Personal hygiene assistance
- Housekeeping tasks
- Customer relations
- Call center experience
- Problem resolution
Timeline
Assembly Line Production Worker
Plastic Products Co.
04.2024 - 07.2024
Personal Care Assistant
Consumer Direct Care Network
12.2023 - Current
Direct Support Professional Caregiver
St. John's Community Services
11.2021 - 10.2023
Customer Service Representative
QuickBooks Payroll Supports
11.2020 - 08.2021
Assembly Line Technician
MTD
10.2019 - 04.2020
Technician
MSHN Enterprises
03.2019 - 09.2019
Quality Control Inspector
MTD
08.2018 - 03.2019
Assembly Line Worker
Dong-A-USA
05.2018 - 10.2018
Cleaning Crew Member
Mr. Floors
10.2017 - 08.2018
Respite Care Worker
Consumer Direct Care Network
09.2017 - 06.2018
Cook
Huddle House Restaurant
11.2015 - 09.2016
Direct Support Professional
St. John's Community Services
10.2015 - 02.2017
Residental Support Staff Member
Omni Visions Inc.
02.2013 - 09.2015
High School Diploma -
Greenfield High School
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