Shameka Brandon

Guaranteed to be a motivated employee with a level-headed approach to resolving issues. Dedicated to fostering customer loyalty and guiding prompt resolutions. Hard worker with a strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high- quality standards. Guaranteed to addresses customer concerns and fields high-volume inquiries with excellent resolution. Maintains detailed, accurate documentation and consistent achievement of established performance goals. Eager to resolve any problems. Ability to Troubleshoot technical issues and apply logistics and policies, preceding to customer satisfaction without escalation of support calls. Dependable employee seeking opportunity to expand skills and contribute to company success, hardworking, ethical and detail-oriented. Reliable candidate ready to take on challenges with a growing company. Always prompt to work and open to new things.

• Career Readiness Certification
• CPR Certification
• First Aid Certification
• Food Handler Certification

• Front desk agent (hotel), Proficient, 07/01/21, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
• Customer service, Proficient, 09/01/21, Identifying and resolving common customer issues