Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHAMEKA CRAIG

Administrative Analyst
Little Rock,AR

Summary

Versatile Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with several years of experience. Experience Management Analyst skilled in budget review, reporting and research. Top-notch administrator with financially-savvy and organized approach. Familiar with helping business leaders understand all facets of operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Legal Administrative Analyst

Arkansas Public Service Commission
Little Rock , AR
10.2022 - Current
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
  • Maintained accurate inventory of institution property, equipment and operational supplies.
  • Managed facilities operational requests and special projects.
  • Participated in varied SharePoint support activities.
  • Produced detailed and relevant reports for use in making business decisions.
  • Created and optimized records management strategies to coordinate and protect information.
  • Supported departmental communication and training program development and implementation.
  • Exhibited source-level knowledge of regulations, processes and implementation deadlines.

Complaint Investigator

Arkansas Public Service Commission
03.2020 - 10.2022
  • Communicate with utility customers in response to complaints, inquires and questions regarding utility services and gather information from utility customers
  • Investigates, analyzes, and evaluates customer account records, billing data, and usage data regarding complaints, inquires, and questions about utility services
  • Research regulatory policy and precedent, utility tariffs and policies, the Commission’s general Service Rules and other relevant regulations to determine whether utility actions and response are following the Commission’s requirements
  • Evaluates utility response to customer’s complaints regarding utility services and relative merits of possible alternative course of action and provides detailed, accurate response to complaints and inquires within established time frames
  • Proposes resolutions, expedites corrective actions required and communicates with the utility and consumer to ensure an appropriate resolution of issues regarding utility services.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Documented findings and prepared detailed reports.

Skills Trainer

Access Arkansas Inc.
Little Rock, AR
07.2018 - 02.2020
  • Helped individuals understand and express rights and responsibilities.
  • Observed and recorded programming and behavioral data.
  • Assisted individuals by explaining options and physical and emotional health possible consequences.
  • Completed documentation for compliance with state and federal regulations.
  • Supported case management, care coordination and life skills training for assigned caseload.
  • Developed and implemented classroom routines to address varying student needs.
  • Prepared individuals to complete for jobs in their communities.


Guest Service Manager

Red Lobster Restaurant
Pine Bluff, AR
08.2016 - 05.2018
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Led and directed team members on effective methods, operations, and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Restaurant Manager

Kentucky Fried Chicken
Pine Bluff, AR
11.2000 - 03.2016
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Motivated staff to perform at peak efficiency and quality.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Purchased food and cultivated strong vendor relationships.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Developed unique events and special promotions to drive sales.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor of Science - Business Administration

AMERICAN INTERCONTINENTAL UNIVERSITY
Schaumburg, IL
11.2017 - 02.2019

Skills

Critical Thinking

undefined

Certification

Certified Scrum Master - 2023

Timeline

Legal Administrative Analyst

Arkansas Public Service Commission
10.2022 - Current

Complaint Investigator

Arkansas Public Service Commission
03.2020 - 10.2022

Skills Trainer

Access Arkansas Inc.
07.2018 - 02.2020

Bachelor of Science - Business Administration

AMERICAN INTERCONTINENTAL UNIVERSITY
11.2017 - 02.2019

Guest Service Manager

Red Lobster Restaurant
08.2016 - 05.2018

Restaurant Manager

Kentucky Fried Chicken
11.2000 - 03.2016

Similar Profiles

CREATE PROFILE
SHAMEKA CRAIGAdministrative Analyst