Shameka Fowler
Birmingham,AL
Summary
Dedicated customer service professional with a proven ability to lead teams, resolve customer issues, and deliver exceptional customer service in Retail as well in my Travel and Tax business.
Overview
27
27
years of professional experience
Work History
Travel Agent & Marketing Representative
Intele Travel & PlanNet Marketing
01.2018 - Current
- Research, plan, and book customized travel experiences for individual and group clients.
- Flights, hotels, cruises, tours, and vacation packages.
- Recruit, mentor, and train new independent travel agents in partnership with InteleTravel.
- Conduct presentations, webinars, and virtual training sessions for prospective business partners.
- Leverage social media platforms to market the travel business opportunity and attract new partners.
- Educate team members on compensation structures, travel booking tools, and marketing strategies.
Electronics & Toys Team Lead
Walmart Supercenter
Birmingham, USA
01.2005 - Current
- Dedicated customer service professional with a proven ability to lead teams, resolve customer issues, and deliver exceptional customer service in Retail as well in my Travel and Tax business.
- Supervise and support team associates to ensure daily store operations run efficiently.
- Assign and prioritize daily tasks to meet department and store goals.
- Manage time, attendance, and scheduling for team associates.
- Monitor inventory levels, restock merchandise, and maintain accurate product displays.
- Train, coach, and develop associates to improve performance and achieve productivity goals.
- Positions Held: Cash Office Associate, Personnel Training Coordinator, UPC Associate, Claims/DSD Associate, and Asset Protection Team Lead.
- 20 Years Of Retail Experience.
Part Time Assistant Manager
Dollar Tree
01.2005 - 01.2007
- Support store opening and closing procedures, including cash audits and shift handovers.
- Oversee cash handling, register operations, and daily financial reporting, including deposits and reconciliations.
Office Associate
Food Fair
01.1999 - 01.2005
- Handle cash office operations, including balancing tills, preparing bank deposits and maintaining accurate records.
- Perform daily administrative and clerical duties to support store operations and management.
Education
Associates Degree - Healthcare Administration
University of Phoenix Online
High School Diploma -
Ensley High School
Skills
- Train
- Coach
- Develop
- Dependable
- Self Motivated
- Customer Service
- Strong Work Ethic
- Empathetic Listener
- Decision Making
Timeline
Travel Agent & Marketing Representative
Intele Travel & PlanNet Marketing
01.2018 - Current
Electronics & Toys Team Lead
Walmart Supercenter
01.2005 - Current
Part Time Assistant Manager
Dollar Tree
01.2005 - 01.2007
Office Associate
Food Fair
01.1999 - 01.2005
Associates Degree - Healthcare Administration
University of Phoenix Online
High School Diploma -
Ensley High School